Job Description
Job summary You will need to be flexible to provide cover for our shopmanagers and assistant shop managers annual leave, so this could be for a coupleof days to a couple of weeks. We will hold a register of bank staff and youwill generally be contacted at least 4 weeks before you are needed to cover theshop. However short notice offers to cover sick absence may occur. Main duties of the job You will need to be flexible to provide cover for our shopmanagers and assistant shop managers annual leave, so this could be for a coupleof days to a couple of weeks. We will hold a register of bank staff and youwill generally be contacted at least 4 weeks before you are needed to cover theshop. However short notice offers to cover sick absence may occur. About us At St ClareHospice our vision is that every adult with a life limiting condition in ourlocal communities should have access to palliative care services wherever andwhenever they need them, so that they can make the most of every moment, nomatter how long they have left to live.Our many different services provide patients, their families and carers,with physical, emotional, social, psychological and spiritual support, at home,or here at the Hospice. Job description Job responsibilities Selldonated and new goods to the public to maximise profit for the Hospice,ensuring effective standards of merchandising and display of goods at alltimes. Ensureall IT equipment including epos system is in full working order and to reportany losses or damages in writing to Retail Support Manager.EnsureSt Clare Hospice remains the charity of choice for donating and shopping, bydelivering excellent customer service at all times. Provideday-to-day rota coverage for the shop for staff and volunteers. Support withthe recruitment of staff and volunteers as required to ensure the shop is safeand efficient in all operations.Manage,lead and motivate the staff and volunteers, providing regular meetings andensuring completion of appraisals and objectives. Ensurethat staff and volunteers are adequately trained in all aspects of their work,including cash handling, customer service, manual handling, store promotion,pricing guidelines, display, merchandising, Health & Safety, informationgovernance and all of St Clare Hospices associated policies and procedures. Ensuredonated goods are accepted, sorted and managed efficiently in line with StClare Hospice policy and procedure. Actas the main key holder for the shop in the event of an emergency call out, andbe conversant with emergency procedures, to ensure that any emergency issuesare dealt with effectively. Takefull responsibility for the shop security, including premises, stock, money andstaff. Organiseand plan own workload and timetable, in consultation with the Support Managerand Head of Retail, to ensure all deadlines required are met on time. Communicatewith the Support Manager for the supply of donated and new goods stock,ensuring that adequate stock levels exist in the shop at all times. To beaware of high value items, which may need special attention to selectalternative avenues of sale such as specialist sales and auctions where theitem would achieve a higher profit. Controlcosts to ensure that any expenditure is only made with prior approval of theRetail Support Manager and as defined in retail budget. Maintaina high standard of adherence to all St Clares Policies and Procedures. Attendregular meetings and training sessions with the retail team to ensure goodpractice, underpinned by co-operative relationships and effectivecommunication. Workingwith the Retail Support Manager and Facilities Manager, ensure that the workingenvironments are safe for staff, volunteers and members of the public. Thisincludes monitoring and maintaining all aspects of Health and Safety incompliance with Health and Safety at Work Act 1979, day to day running of theshop and undertaking any risk assessments as appropriate. Ensurethat the premises are adequately maintained and secured, and to report anydefects to the Facilities Manager as soon as possible. Liaisewith suppliers and contractors as necessary and required. Actas the main channel of information feedback between the Hospice and the retailvolunteer work force, including dealing with any complaints or matters to beaddressed. Ensurecompletion of all mandatory training, and that required of your team. Support the RetailTeam by covering other shops when required and as directed by Retail Support Manageror Head of Retail Person Specification Skills, Abilities & Personal Attributes Essential Good organisational skills, including ability to plan and prioritise own workload to meet deadlines Ability to problem solve and use own initiative Good interpersonal skills, including customer service skills, ability to deal with the public, liaise with donors, and build effective working relationships with volunteers Good written communication skills, including ability to brief communications team on events publicity Team player, and ability to work well as part of a small and wider team Excellent attention to detail and accurate record keeping Demonstrable merchandising and display skills Ability to manage conflict constructively and sensitively Commitment to equality and valuing diversity and understanding of how this applies to own area of work Commitment to the aims and charitable objectives of St Clare Hospice Committed to own continuing professional learning and development Ability to use own initiative and work independently Positive, self-motivated and driven to achieve results Flexibility to work weekends or as directed Desirable Current driving licence and access to vehicle to use for work purposes. Qualifications Essential Good level of literacy and numeracy equivalent to GCSE or equivalent grade 4/C (pass) in English Language and Maths Experience Essential Retail, sales or other commercial experience in a relevant field Good knowledge of Bric-a-Brac, general knowledge of ladies wear, menswear, childrens wear and jewellery Experience of staff supervision or leadership Cash handling and budget management Confident user of computers and sound knowledge of Word, Excel and Outlook Desirable Ideally previous experience of use of an EPOS system Understanding of volunteering and the motivations of volunteers Understanding of H&S in retail environment Knowledge of the Fundraising Codes of Practice