Job Description
We are currently seeking an experienced Hire Desk Manager who will be responsible for the effective and efficient running of the Hire Desk to ensure delivery of the depot’s performance expectations; whilst fostering and maintaining strong customer relationships.
Key Responsibilities:
- Build and maintain mutually beneficial relationships with all stakeholders.
- Ensure that the Customer Relationship Management (CRM) system is fully utilised, managed in accordance with expectations and is updated regularly, e.g. lead generation, pipeline management, quotes and meeting notes.
- Manage, coach and motivate the Hire Desk team to deliver in line with performance and company expectations and provide guidance and support to team members on complex hire issues and provide hands-on support as needed.
- Oversee all hire desk administration, ensuring that processes and procedures are adhered to, such as setting up new hire contracts, quote creation, negotiation of costs, customer requests.
- Support the team to effectively resolve customer queries, questions and complaints in line with agreed service level agreements.
- Ensure that all incoming calls and emails are answered and dealt with in line with service level expectations.
- Liaise with the Accounts Team to deal effectively and swiftly with existing and new customer account queries, issues, questions and challenges.
- Work closely with other regional Depots to maximise the utilisation of equipment for the benefit of the wider business and promote opportunities for cross-selling and marketing between Depots.
- Assist with the sourcing of equipment not available in Depot to satisfy hire requirements.
- Provide management information/reports as requested and defined by the company policies and attend and present at depot meetings to give updates as required.
- Provide guidance, advice and support to customers in relation to products and services.
- Any other duties related to the work of the Depot as directed by the Depot Manager.
We are passionate about our people, and we are committed to your career development with us. You will have full access to our Learning and Development team, and we encourage you to consider your own training desires and make suggestions. We pride ourselves on fully supporting you in undertaking training and education to achieve your goals and objectives.
Our Offer:
- We pay you a competitive salary – we are committed to promoting equality and diversity and gender pay parity.
- We will provide you with access to electric and hybrid vehicle leasing through our salary sacrifice scheme.
- We share our financial success with our bonus scheme.
- We invest in your future with our pension plan provided by AVIVA.
- We protect your loved ones by giving a life assurance benefit based on multiples of salary.
- We support you when you might have health concerns for you or your family with our Digital GP app.
- We will help you manage the balance of work and home with agile working (where possible) and flexibility to ensure that you can be there for those important life events.
- We give you 24 days of annual leave, with the ability to buy additional leave.
- We support a complete business closure between Christmas and New Year, which does not require you to use your annual leave entitlement.
- We give you enhanced pay if you take leave due to becoming a parent; however, you become a parent.
- We support your career aspirations; we are committed to personal growth and internal talent development.
- We offer you access to our Cycle to Work salary sacrifice scheme, which includes access to e-bikes.
- We support you when you need external support with our Employee Assistance Programme.
About Us:
Banner Plant is a long-established plant hire company offering a wide range of products and services for hire and sale. Our head office is in Dronfield, on the edge of Sheffield, with hire centres located in Dronfield (Sheffield), Chesterfield, Derby, Leeds, Leicester, Rotherham and Ossett.
We’re part of the Henry Boot Group of Companies. We’ve defined what makes working with us so special in our unique initiative, the ‘Henry Boot Way’. This influences our culture and how we do things and strengthens the relationship between employer and employee.
Equality and Diversity:
Since 1886 our business has always put our people first, so we’re totally committed to offering an equal opportunity to every individual who joins us.
The Henry Boot Group of Companies reserves the right to close this vacancy at any time if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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