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Job Description
Key Responsibilities
- Maintain and update changes in the contract management system.
- Timely invoicing of sales orders of assigned customers/regions.
- Flag deviations from the company billing matrix to reduce & control exceptions in the billing process.
- Investigate & follow up on customer queries/complaints about invoices.
- Act as an advisor for all Billing / Order-to-cash activities.
- Open to work on continuous improvements in the billing process.
- Prepare ad hoc overviews on billing for the Customer Services Manager and Business Manager.
- Ensure proper filing of customer communication & correspondence for audit purposes.
- Responsible for meeting targets in monthly receivables and keeping bad debt to a minimum.
- High volume of calls and emails chasing from debtors.
- Liaise with the Customer Services Manager and Business Manager regarding overdue/disputed accounts.
- Disputes review every week with escalation to Customer Services Manager and Business Manager as appropriate.
- Dealing with accounts that have gone into liquidation including liaising with administrators.
- Assessment of creditworthiness of potential and existing customers including determining credit limits and payment terms.
- Report monthly to the Customer Services Manager and Business Manager about the status of creditors.