Job Description
About Us:
At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband. We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect.
So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you.
More about this role:
This is a great opportunity to deliver a great customer experience to our customers through trusted billing and payments services while supporting a profitable business. The role will operate and improve business processes for billing, payments and revenue assurance.
Please note - This is a temporary 6 month position with an immediate start.
What you'll be responsible for:
- Raising monthly invoices
- Allocating customer payments
- Creating accounts for our brand new customers
- Monitoring and overseeing payment activity, such assending reminders for upcoming payments
- Support with responding to queries from customers and resolving customer billing and payments errors.
- Carrying out credit control duties
- Operate processes and quality checks for validating the accuracy of the bills we sent to customers.
- Identify improvements to the customer experience and support getting these changes implemented
- Manage reconciliations to ensure that all products and services are billed as expected.
You should apply if you have experience with:
- Billing processes and reconciliations to ensure quality
- Payments services for consumer customers
- Making improvements to systems and processes
- Improving customer experience
It would be great if you also have:
- Experience from telecom or utilities billing and payments.
- Excellent collaboration and team working skills
- Strong communication skills.
Life inside the nest:
- Salary:£28,000 per annum
- 4x Life Assurance
- Income Protection
- Salary Sacrifice Pension
- 30 days holiday plus statutory bank holidays
- Enhanced Sick Leave
- Enhanced Family Leave
- Private Healthcare
- Private Dental Care
- Cycle 2 Work Scheme
- Health Cash Plan
- Shopping Discounts
- Discounted Breakdown Cover
Can you see yourself working with us? Apply now!
We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you!