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Job Description
Customer Service Advisor Danish-Booking.Com Customer Service Advisor (Danish speaker)
About the company At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects all parts of the trip – from accommodation to transport, tickets, tours and more. From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible. Booking.com core values Own ItLearn Forever
Succeed Together
Do the Right Thing
Think Customer First We are committed to giving you everything you need to take your career in the direction you want. With our core values we ensure you contribute to Booking.com’s mission in the best way you can. What you’ll be doing: You’ll be an advocate for the Booking.com values and will do all you can to meet customer expectations – from providing support with managing their reservations to answering pre-travel questions.
Making a positive impact on every customer contact over multiple channels such as phone, email or live chat.
Developing fantastic product knowledge to help resolve customer queries.
Most importantly, always ensuring a high level of customer service that’ll make anyone smile.