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Job Description
Collaborate and Conquer! Workflow Analyst Opportunity (Peterborough)
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
Are you a team player with a knack for problem-solving and a passion for optimizing processes? Our client's dynamic call centre is seeking a bright and motivated Workflow Analyst to join their collaborative team! In this role, you'll be instrumental in streamlining workflows, boosting efficiency, and working alongside a supportive team to deliver exceptional customer service.
What We Offer:
- Competitive salary (up to £32,000)
- Comprehensive benefits package including exclusive discounts, generous holiday allowance, and on-site perks like a gym and subsidized meals.
- Hybrid work model (office & remote) for flexibility and a healthy work-life balance. (First 6-9 months fully office based on-going projects)
- Opportunities for career progression within a collaborative and supportive team environment.
Why You'll Love This Role:
- Dive deep into call centre operations, analysing workflows and identifying areas for improvement through data-driven insights.
- Leverage your analytical skills (Excel, Power BI) to collaborate with colleagues in generating insightful reports and forecasts that guide strategic decision-making.
- Work hand-in-hand with team members across different departments to champion innovative solutions and implement strategic change initiatives.
- Ensure adherence to risk management protocols and support your team in proactively resolving issues, fostering a smooth and efficient operation.
Ready to join a team that thrives on teamwork? Apply now with your CV and cover letter!