Business Change Manager Counter Terrorism Policing Job In London

Job Description

Hybrid working

This role requires DV clearance. This must be already held and active. We are unable to consider any candidates who do not hold this level of vetting currently. Please do not apply if you do not have this clearance.

The purpose of this role is to provide change management support, training, guidance, and assurance to deliver change in a way that minimises disruption to operational delivery, build capabilities, and realise benefits.

The role will involve full/part-time forward deployment to assist in business change on specific programmes/projects, which may come with a requirement to travel to regional CT(I)Us across England and Wales to engage with and support the Regional Change Teams.

Key responsibilities:

• Support the Business Change Lead in the day-to-day management and implementation of the business change frameworks and toolkits, ensuring change interventions are identified and addressed to help realise benefits across the national CT Network.
• Support the Business Change Lead to manage and develop the national Change Network and/or other required and agreed change mechanisms with CT operational colleagues across the country, to ensure business change is understood, planned, communicated, implemented, and managed effectively.
• Ensure rigorous, objective business change documents (e.g. change impact and readiness assessments, stakeholder analysis and mapping, communication and engagement plans, benefit realisation plans) are undertaken, recommending or developing interventions to mitigate any negative implications and ensuring positive impacts are identified and realised.
• Develop business change solutions or interventions to help overcome potential barriers, improve performance, and ensure the smooth delivery of the programme/projects objectives.
• Effectively capture, utilise, and share insight and views from a diverse range of change stakeholders to ensure better delivery and embedding.
• Consider and include in delivery approaches and mitigation planning, the cumulative impact on business areas implementing the change, and escalate these trends/issues to the Business Change Lead.
• Work with Regional Change Teams to build their change management capability and to facilitate the use of consistent Business Change tools and techniques to ensure that change is managed effectively at regional level.
• Work with HR and Communications colleagues to ensure that the ‘people impacts’ of change are understood and that change messaging is aligned across the Portfolio and the network.
• Work with the Benefits Manager to ensure business change interventions are identified and addressed to help realise benefits across the national CT Portfolio.
• Work with Business Design to ensure that design is realistically deliverable from a business perspective and that the Change Network are engaged in business assurance of regional design where appropriate.
• Actively engage and coach those responsible for delivery of programmes and projects, to embed the use of Portfolio business change tools and encourage an inclusive working culture.
• Provide business change input into all governance documents including business cases, CCRs, status reports, etc., to ensure successful and timely programme/project delivery.

Qualifications:

1. Prosci Practitioner (to be completed within first 6 months, if not already held).
2. APMG Change Management: Practitioner (to be completed after 12-18 months, if not already held).

Desirable:

1. Managing Successful Programmes: Foundation.
2. APMG Agile Change Agent.

Experience:

1. Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
2. Experience of facilitating groups, balancing conflicting opinions, resolving disputes, and building consensus as necessary.
3. Experience of listening and understanding the needs and experiences of customers and using these to develop solutions or interventions to improve performance and achieve organisational outcomes.
4. Experience of business change - including planning, managing, and implementing change delivered by projects/programmes/portfolios.
5. Experience at supporting the management of organisational change blockers and issues to resolution.
6. Previous experience of working in (local) government, a security agency, or policing is essential.

Desirable:

1. A clear understanding and knowledge of CT Policing including London (MPS), National (UK Force wide) and international responsibilities.
2. A clear understanding of CT Policing relationships with Government, security and intelligence agencies, including legislative processes and their governance arrangements.

Skills & Abilities:

1. Use information to judge business change to support effective decision-making.
2. Ability to provide effective challenge to support the delivery of business change management.
3. Ability to support people with limited knowledge of effective business change management.
4. Exceptional planning and organisational skills, and able to meet demanding deadlines in a pressured environment.
5. Good interpersonal skills with the ability to work effectively and tactfully with people at all levels.
6. Good facilitation skills, with the ability to elicit information and agreement from audiences of varying backgrounds.
7. Good communication skills, both verbal and written, across all levels including stakeholder engagement skills.
8. Self-starter, confident and capable of working both independently and collaboratively to tight deadlines with plenty of initiative.
9. Strong IT skills in the use of Microsoft products, especially MS Word and PowerPoint.