Job Description
Who we are looking for
A Business Systems Applications Engineer, who will provide technical support for our vast and varied portfolio of applications, whilst playing an integral part in our adoption of cloud technologies.
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Business Systems Solutions is a technology function focused on delivering systems and solutions to the Business. The Business Systems Applications team utilises various technologies to provide custom built solutions or implement 3rd party products and services to support processes to drive effectiveness, efficiency, scalability and sustainability.
You will play a key role in supporting these tools and their users, performing root cause analysis and troubleshooting through to resolution. Integral to adopting a plethora of new technologies, systems and solutions, which is key to success of the Company’s growth.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred Skills, Qualifications and Experience
- Experience with SaaS solutions and working with vendors and cloud based technologies.
- Excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations.
- Great communication skills, both verbal and written.
- Experience of implementing, supporting and upgrading business systems and applications, whilst having an understanding of their architecture.
- Ability to manage conflicting priorities, work independently, multitask and meet tight deadlines within a fast paced environment.
- Stakeholder management with the ability to collaborate with people from different disciplines.
- Self-motivation with the ability to use initiative and prioritise proactively.
- Experienced in providing first class support for a range of new technologies, systems and solutions.
Main Responsibilities
- Acting as the first point of contact for our internal teams with business systems related issues, assisting with the support, maintenance and deployment of these systems.
- Being an SME for a given toolset recommending features and functions to the internal team and Business.
- Taking responsibility for a wide range of tools and applications including on premise, SaaS and cloud based solutions.
- Managing, investigating and solving individual cases to ensure satisfactory outcomes for our customers.
- Liaising with other departments to ensure timely resolution of cases and ensuring that our customers and stakeholders are kept informed of progress.
- Managing 3rd party suppliers to SLAs and forming excellent working relationships to leverage the best service.
- Providing an on-call capability as part of a rota, to support key applications out of hours.
- Overseeing testing and deployment of software or application patches and upgrades to ensure compliance, security and support levels are maintained.
- Ensuring availability of our systems through monitoring and reporting for both on premise and cloud hosted solutions.
- Working collaboratively with business users, internal teams and external vendors to provide the best possible solution to the Business.
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