Job Description
Platform Resourcing are currently working with a leading manufacturing company who are looking to expand their team by taking on an experienced Supervisor/ Manager with a Technical Drawings/ Design knowledge to fill a CAD Technical Advisor Team Manager role in Cardiff.
The successful candidate will be leading a team of CAD Technical Advisors that offer technical support and advice related to architectural design drawings. The role will involve resource planning for these Technical Advisors, building and maintaining a close relationship with the Operations department; devising and implementing an ongoing training programme for Technical Advisors; leading preparation, revision and filing of standard technical documents and CAD drawings; organization of product testing programs; leading continuous improvement of technical service and customer experience; assisting with organisation of product testing programs; and driving innovation in the way in which Technical Advice is delivered.
CAD Team Manager Benefits:
Salary of £40,000 basic plus yearly bonus and yearly pay reviews
Yearly bonus up to 10% of annual salary based on company performance (£4,000 for this position)
Monday to Friday 9am to 5pm working hours
Permanent, stable role within a growing organisation during an exciting period of expansion
24 days holiday plus 8 bank holidays with Christmas shutdown
Death in Service scheme
Pension, 4% employee + 5% employer
Company Events
Long Service Awards, award given from 5 years on in 5 year increments
EAP Programme
Free Parking
Progression opportunities available
CAD Team Manager Duties and Responsibilities
The Technical Advisor Team Leader shall maintain a close working relationship with the wider Technical Department through personal, phone and email communication. They shall innovatively lead activities including:
Communicating with customers by means of telephone and email, guiding the output of Technical support
Supporting the sale of products through the dissemination of technical information and developing robust technical advice and solutions to design related problems relative to the product range
Performance of in depth calculation and qualification of the suitability of products for use and the specification of products by application
Approval of drawing submittals from a Technical perspective
Cross-training and development of Technical Advisor team members formerly specialized in either side of the company's products, to a level of excellence across both
Creation of technical documents and drawings for internal and customer use
Enhancement of the existing library of NBS specifications, CAD and Revit drawings
Supervision, resource planning and development of individual team members
Conception and organisation of ongoing outreach programmes between all other departments and Technical alongside the Site Services Engineer Team Leader
Development ideas for service and product improvements, based on customer feedback
Contribution New Product Development, enhancement and specific project work
Creation and implementation of Technical control procedures, systems, documents and methods
They shall assist the Technical Manager in:
Developing the organisation and performance of the testing programme
Assignment of departmental workload to maximise efficiency and cross-training
CAD Team Manager Essential Experience/Qualifications
Architecture/ Civil Engineer/ Mechanical/Design Drawing experience and qualifications
Excellent computer literacy and fluency with software including Microsoft Office, Autodesk, Revit, Inventor & Fusion 360
Ability to read, interpret and understand technical specifications and drawings
Proven experience of supervising/ leading/ managing a team
Good understanding of resource planning and training/ coaching team members
Good customer service skills, ability to organise and prioritise workloads
Able to build relationships with customers, excellent communication skills both written and verbal
Privacy and General Data Protection Policy
By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties' interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.
The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency