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Job Description
- Basic salary £35,500 per annum (+15% bonus)
- Hybrid working
- Excellent benefits including private medical care, 28 days holiday + bank holidays, & cycle to work schemes
Make sure to apply with all the requested information, as laid out in the job overview below.
We have partnered with a well-known business who are looking for a Call Centre Quality Assurance Analyst to join their team on a 12 month FTC in their Bristol offices. This is an excellent organisation who support people with disabilities to have a more independent quality of life.
What you'll be doing
- Monitoring calls and emails to ensure they follow data protection
- Analysing and reporting data trends
- Coaching and training the team where necessary
- Ensuring the team provide a positive process for customers
What you'll need to apply
- Previous Quality Assurance experience within a contact centre or a customer service environment
- Excellent communication skills
What you'll get in return for your talents
- Basic salary of £35,500
- Performance bonus of up to 15%
- Electric Car / Cycle to work scheme
- Flexible working model – 3 days office, 2 days home
- Funded private medical care
- 28 days holiday PLUS bank holidays
- 15% non-contributory pension
- Discounted gym memberships, volunteering days and much more!
What next
Hit apply or contact Jess directly!