Job Description
We all have a responsibility to do everything we can to ensure a brighter, more sustainable future - from the largest multinational to the smallest family home. 'Immer Besser' defines Miele's commitment to always do better in everything we do. It keeps motivating us to make better, smarter appliances so the homes and businesses they serve become more sustainable, from one generation to the next. Miele GB is a transformational workplace where your impact starts from day one. As part of a global organisation, our team members are passionate about our brand and committed to delivering excellence in everything they do. At Miele, we have set the bar high with our "Immer Besser" (Forever Better) brand promise, challenging ourselves to always strive to be better than our competition, and better than we were yesterday. We are looking for a Call Centre Sales Manager, this role plays a pivotal role in ensuring our direct to consumer sales activities align with business growth targets. Leading both the Call Centre Telesales team and the Outlet Retail Team, you will be charged with driving the performance of a dedicated sales team, with a direct focus on achieving and exceeding targets. Your leadership will enable the team to deliver the highest standard of customer service while optimising sales conversions. Key Responsibilities Lead, coach, and motivate a sales team to achieve and exceed sales targets and KPIs. Develop and implement sales strategies tailored to improve call centre performance. Monitor and analyse call centre metrics for continuous process improvement. Ensure customer satisfaction is prioritised through exceptional service delivery. Work closely with cross-functional teams including marketing and product teams to align on sales campaigns. Prepare and present regular performance reports to senior leadership. Who We Are Looking For We are seeking an enthusiastic leader with substantial experience in call centre management and sales. The ideal candidate should possess excellent communication skills, a strategic mindset, and be driven by data-informed decision making. A track record of inspiring teams to meet and exceed targets through effective performance management processes. You will be a voice of influence to drive change and enhancements within the Direct to Consumer journey, both online and offline. Your role will involve ensuring consistency and maintaining exceptional standards of execution in all consumer interactions. You will be responsible for optimising processes and procedures to elevate customer experience, boost sales, and improve margins. As a key team member, you will facilitate post-implementation review processes for all initiatives, analyse findings, and recommend business improvements to achieve superior outcomes. Your expertise will be pivotal in enabling while meeting service level targets. Additionally, you will play a critical role in the effective planning and management of consumer demand and seasonality through strategic workforce management. What to expect from us In addition to a strong commitment to your personal development and growth, we can offer you a salary of up to £54,000 plus a competitive benefit package. With Miele you can truly develop yourself, pursue your own career path, stay with us for the long term and help us reach higher levels of customer delight. We want you to feel you can join a team where we will help you reach your potential, own your career path, be respected and perform at your best. Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint. Please apply by sharing your CV and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.