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Job Description
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London Permanent £30,000 - £35,000 per year
- Join a diverse team
About Our Client
Our client is a growing and innovative clothing brand known for its unique designs and commitment to quality. Based in London, the company prides itself on providing stylish and sustainable fashion choices to customers nationwide.
Job Description
The responsibilities required from the call centre team leader are to:
- Lead and manage a team of customer service representatives in a call centre environment.
- Motivate and inspire team members to achieve individual and team goals, fostering a positive and collaborative work culture.
- Monitor and evaluate team performance, providing regular feedback and coaching to optimise customer service standards.
- Resolve escalated customer issues and ensure timely and effective resolution.
- Develop and implement training programs to enhance the team's skills and knowledge.
- Collaborate with other departments to improve processes and customer experience.
The Successful Applicant
The successful call centre team leader must have:
- Proven experience in a leadership role within a call centre or customer service environment.
- Strong communication and interpersonal skills to effectively engage with team members and customers.
- Excellent problem-solving abilities with the capability to handle customer escalations.
- Ability to thrive in a fast-paced environment, managing multiple priorities and meeting deadlines.
- A passion for fashion and an understanding of the clothing industry.
- Knowledge of call centre technologies and reporting tools.
What's on Offer
The call centre team leader will enjoy:
- 25 days holiday
- A supportive and inclusive work environment.
- Training and development opportunities to enhance your leadership and customer service skills.
- Room for growth and advancement within the company.