Job Description
Job Description
Position: Call Centre Team Manager
Location: Wigan (3 days per week in the office)
Salary: £37,000 - 47,0000
The company:
This is an opportunity to join a genuine market leader and growing organisation that invests in your personal and career development, health and wellbeing and general happiness at work.
The role:
This is not a traditional team manager call centre role. It’s one where adult relationships are cultivated, empowering those in your team and beyond to grow professionally and do the right thing.
Responsibilities:
- Coaching to improve overall customer service performance
- Applying the right leadership techniques
- Creating an environment where colleagues feel empowered to put the customer first and provide the best solutions
- Leading by example, supporting the team with escalations
- Using data to make data-driven decisions and insights
Requirements:
- Experience in leading and managing a team in a high-volume work environment
- Ability to engage and motivate a team to get the best from them
- Strong negotiation and communication skills – verbally, in writing and able to present these in a team meeting setting or during 1-2-1s
- Experience in performance management
- Ability to manage a busy workload with conflicting priorities
- A proactive approach to problem-solving
- Confidently use Microsoft Office and other IT systems
- Financial services industry experience (nice to have)
The Benefits:
- Annual company bonus scheme
- 25 days annual leave + Bank Holidays and the option to buy more
- Private Medical Insurance + option to add family members
- Enhanced company pension
- Enhanced maternity pay
- Personal development opportunities
- Electric vehicle scheme
To apply for this position, you must have the permanent right to work in the UK.
Apply now for immediate consideration or email oliver@talentsolutionsnetwork.co.uk
Talent Solutions Network is an independent recruitment agency. TSN partners with start-ups, SMEs and international PLCs.