Job Description
PROGRESS YOUR CAREER IN CARE TODAY!
Have background in care or just looking for a change from your current role?
Take your career in Healthcare to the next stage, as First City have a fantastic opportunity for a full time Care Co-ordinator to join our wonderful Office team!
This is the perfect role for an existing Care Co-ordinator, Care Supervisor or a Care Assistant looking to progress their career!
The Co-ordinator holds one of the most important positions in First City as all your actions directly affect the happiness and wellbeing of both our customers and our staff.
The purpose of the Care Co-ordinator role is to make sure our customers receive excellent quality care and support to help them remain safe and comfortable in their own homes.
You will be joining a team of friendly and kind-hearted professionals who are proud of the work they do, We provide training and ongoing support to ensure you understand our carers and our customers. Our Care Co-ordinators are part of the care team and would be expected to help with care calls where necessary and partake in out of hours on call duites.
Location: Swindon
Hours: Monday-Friday 08:30am -17:00pm. Some flexibility in hours may be required to suit the needs of the business
Salary: £21,673.60 per annum, additional earnings available when partaking in out of hours duties
Key responsibilities of a Care Coordinator:
Allocation of care workers to customer visits using effective rostering, ensuring continuity of care and considering locations, skills required.
Communicating regularly with care workers, providing guidance and resolving queries in a timely manner
Maintaining telephone contact with customers and staff members
Ensure telephone calls are answered in a timely, polite and professional manner
Ensure all paperwork is completed and entered onto relevant systems
Support with the delivery of the on-call rota, dependent on the needs of the business. This will include being the designated contact for the out of hours teams during evening/weekends and supporting all aspects of care delivery.
Support the field team covering customer visits to support the business needs when required.
Be the 1st line of support for carers and clients with care related enquiries
Ensure compliance is met within the office and the care calls
Assist and support the manager
Maintain integrity when dealing with confidential matters
Provide supervisory support and instruction to care staff
Adhere to company policies
Approach clients with understanding and empathy, remembering that each client is to be treated as an individual
Work as part of a team that revolves around person-centred care and support
The successful candidate will:
Be computer literate and have good office skills
Have excellent customer service skills
Have an empathetic and a caring nature
Be organised and can work calmly under pressure
Have experience of working in various Healthcare settings
Be a people person with good communication skills
Be a team player
Support with other tasks required to meet the needs of the business.
The following would be beneficial:
Health and social care qualifications (NVQ 2/3 or above)
Valid driving licence with access to a car
In return we offer;
Supportive induction
Excellent training and support
Access to Blue Light Card discount scheme
Motor maintenance discount with a local garage
28 days annual leave entitlement inclusive of statutory bank holidays
Access to Employee assistance programme with Health Assured.
Additional industry recognised training
Free uniform
Workplace pension with Nest
Discounts at major retailers
Refer a friend scheme
Opportunity for career progression
* Further earning potential exists within this role
Office hours are 08.30am -17.00pm. Some flexibility in hours may be required to suit the needs of the business.
This position may be closed sooner if a suitable candidate is appointed
ALL EMPLOYMENT WITH FIRST CITY NURSING AND CARE IS SUBJECT TO SATISFACTORY REFERENCES, ENHANCED DBS CHECK AND FULL COMPLETION OF MANDATORY TRAINING