Job Description
Remortgage Case Executive| Remote | Permanent | Our client is an established property law firm, with over 30 years' experience of successfully working in partnership with the UK's banks and building societies, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services and later life lending. It's an exciting time to join the team as they're now part of the PEXA Group, a multi-award-winning property-tech business, who have harnessed technology to revolutionise the way property is bought and sold in Australia, and now the UK. PEXA are committed to significant investment in the UK as they help transform the housing and conveyancing market - and we're proud to be part of that journey. We're growing fast, that's where you come in. Role: Remortgage Case Assistant Location: Remote Reporting to: Team Manager Rate: £20,000 Per Annum Shift Patterns: 37.5 hours per week About the business: Hi, we're Optima Legal! We're an established property law firm, with over 30 years' experience of successfully working in partnership with the UK's banks and building societies, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services and later life lending. It's an exciting time to join the team as we're now part of the PEXA Group, a multi-award-winning property-tech business, who have harnessed technology to revolutionise the way property is bought and sold in Australia, and now the UK. PEXA are committed to significant investment in the UK as they help transform the housing and conveyancing market - and we're proud to be part of that journey. We're growing fast, that's where you come in. As a Remortgage Case Executive , some of your responsibilities will be to: Conduct a full title check of the office copies to establish what is involved in the remortgage Ensure that every case / activity is worked as proactively and accurately as possible, updating all parties regularly Liaise with clients/customers/3rd parties by telephone to keep them regularly and proactively updated and progress the case within SLAs When a case is ready for completion you must ensure that request for funds are done in a timely manner in line with client SLA's Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place Provide support/guidance to the administrators / customer service representatives First point of contact for all customers/clients/third parties being an 'ambassador' for Optima Legal Work with other departments to ensure the smooth flow of documents across the business Deal with any ad-hoc tasks as required Provide and excellent end to end customer journey provide regular updates to your customers. Essential requirements: Minimum of 6 months experience in a similar role Excellent communication skills both verbal and written Excellent time management and organisational skills Experience of working within a volume based environment and working to multiple targets Ability to deal with demanding customers Good keyboard skills and a basic understanding of excel/word/outlook Previous experience of working within client facing environment Educated to GCSE level (minimum of 5 GCSE's grades A-C Desirable job requirements: Previous experience of managing daily workflow or be able to provide evidence of skills required Previous experience of developing and maintaining client relationships Knowledge of the remortgage process We want to make sure no one is put at a disadvantage during our recruitment process. To assist with this, we will reduce or remove barriers where possible and provide additional support where appropriate. Speak to us in confidence about your individual needs. To apply, please click 'apply now' to send your CV. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003