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Job Description
To oversee all catering and event operations within the Lingfield Park Marriott Hotel including the restaurant, function suites, external areas, golf lounge, bar operations, and room service.
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To work closely with both the Lingfield Marriott team, Southern Catering Hub team and the racecourse teams, to ensure a cohesive relationship and deliver the highest standard of service and customer satisfaction.
To assist the Hotel General Manager to deliver the expected return on investment for the Food & Beverage department.
Key Responsibilities:
- To manage and oversee all Catering and Event operations under the Lingfield Marriott umbrella; including but not limited to the restaurant, function suites, external areas, golf lounge, bar operations, and room service.
- Developing operational service and food standards; demonstrating innovation, flair and creativity in keeping abreast of industry and competitor standards and showcasing best practice at Lingfield Park.
- Produce and implement service standards for the Hotel restaurant to ensure the team delivers a high quality of service.
- Manage the Head Chef and support them in their role to maintain a high standard of food, within budgetary parameters, in line with market trends and offer recommendations for improvements.
- Maximise staff engagement, through training. Empowerment and coaching of individual team members.
- Plan all duty rotas in line with appropriate personnel whilst working within and maintaining budgetary restrictions.
- Ensure that staff are well presented and behave in a professional manner at all times.
- To promote and facilitate interdepartmental communication and liaison with all areas of the business at all times.
- Develop procedures to maximise the capture of customers to the hotel restaurants; working with other departments to ensure the Food & Beverage offer is marketed to hotel guests at every available point of contact.
- Create a program of packages/events/themes across the year to boost non-residential customers to the Food & Beverage facilities.
- To lead the F&B team to consistently drive operational standards, championing attention to detail and exceeding customer expectations.
- In line with the Hotel Sales Manager and the Southern Sales Hub, coordinate Conference and Banqueting within the restaurant and fuction suites.
- Utilise support from the Southern Catering hub team to deliver non-raceday events.
- Ensure a seamless transition of service standards from that of the Racecourse to the function suites; ensuring that customers both past and present experience both venues as a cohesive resort, offering a high quality of customer service.
- Working in conjunction with the Catering and Events Manager (Southern Hub) to provide and deliver the required restaurant package on Racedays.
- Responsible for, with support from the Hotel General Manager, delivering, with an aim to exceeding, the projected return on investment for the Food & Beverage department.
- Adhere to and follow all licensing policies and procedures.
- Ensure that all Marriott Brand Standards and training is completed for self and the F&B team.
- Ensure Duty Management training is complete and continually updated, working as the hotel Duty Manager when required.
Personality and Skills:
- Excellent written communication skills, sufficient to produce communications that properly reflect the Marriott and Lingfield Park Resort Brand.
- Excellent oral communication and presentation skills.
- Considerable ability to listen effectively.
- Ability to delegate, organise projects and establish priorities consistent with company objectives.
- Ability to effectively deal with shareholders, customers and team members, some of whom will require high levels of patience, tact and diplomacy.
Experience and Qualifications:
- Educated to degree level or equivalent
- A minimum of 3 years’ experience within Catering and Events management role.
- Previous experience within a hotel franchise is an advantage
- Proven track record in creating F&B and/or Event budgets, with the ability to drive revenue
- Proven track record of strong leadership, decisiveness and can work on one’s own initiative
- Proven track record of success in achieving objectives
- Proven ability to recruit, motivate and train a team of professionals.