Job Description
As a Claims Handler, you will manage claims from initial report to settlement, coordinating with surveyors, adjusters, and lawyers when necessary. You will ensure accurate record-keeping of each claim's status. A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Key Responsibilities • Claims Management: Determine coverage, set reserves, and settle claims across various classes of business, primarily Property Treaty. • Collaboration: Liaise with co-insurers, syndicates, and claims bureaus on large or complex claims, issuing market circulars as needed. • Service Provider Coordination: Manage and communicate with service providers such as lawyers, loss adjusters, and third-party administrators throughout the claim lifecycle. • Record Keeping: Maintain comprehensive electronic claims records, ensuring they accurately reflect the current status. • Legal Knowledge: Apply knowledge of tort and contract law, staying updated on relevant legal developments. • Compliance: Ensure adherence to regulatory requirements, maintaining up-to-date systems and procedures. • Relationship Building: Foster strong relationships with brokers, adjusters, agents, coverholders, TPAs, and other service providers, maintaining professionalism and efficiency. • Outsourcing Oversight: Review and oversee delegated outsourcing arrangements. • Internal Liaison: Coordinate with Reinsurance and Underwriting departments on key issues, monitoring claim activity and suggesting future remedial measures. • Complaint Management: Handle policyholder complaints through established procedures. • Reporting: Prepare and analyze monthly and quarterly reports. • Consultation: Work with Underwriters on underwriting intent, settlements, and disputed coverage. • Business Travel: Travel as necessary for business needs. Regulatory Responsibilities • Customer Guidance: Provide guidance to customers on claim processes and progress. • Timely Settlement: Aim for prompt agreement on settlement terms and timely payment of valid claims. • Complaint Handling: Identify, record, and refer customer complaints appropriately. • Customer Fairness: Ensure fairness in customer treatment. Requirements: Experience • Essential: Solid understanding of Reinsurance Treaty claims. • Desirable: Treaty claims handling experience. Technical Skills • Essential: Proficiency in MS Office (Word, Excel - intermediate level). • Desirable: Experience with EDC (Lloyd's and LIRMA). Education • Essential: Lloyd's Introductory Test, GCSE Maths grade B or above. • Desirable: ACII, A Level Maths grade C or above. Personal Skills • Ability to work independently. • Professional and well-presented. • Strong interpersonal skills. • Excellent organizational, communication, and negotiation skills, with the ability to liaise at all levels.