Job Description
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Claims Manager [Specialty Lines]
Department: Claims
Employment Type: Permanent - Full Time
Location: UK (London)
Description
Specialty Lines Claims Manager - London [hybrid, 2 days minimum in office]
Permanent
We are Compre, a leading legacy specialist with over 30 years of experience in the acquisition and management of discontinued and legacy non-life insurance and reinsurance business.
We have a new opportunity for a Specialty Lines Claims Manager to manage a small team - great for someone with existing managerial experience, or someone with strong supervisory skills looking to take that next step.
You'll need to be a technical specialist in Professional Indemnity / Financial Line insurance claims, and will also oversee our Employer's Liability and Public Liability portfolios, including technical oversight of third parties and delegated authorities, as well as strategic overview and direct management of claims referred above DA level.
Possessing strong technical PI knowledge and experience, you will proactively manage claims through to settlement, including negotiation and management of complex claims. You will also aid the development and delivery of strategic approaches to achieve claims savings.
Responsibilities
• Technical management of complex claims, ensuring an appropriate level of technical skill exists within internal and external teams.
• Delivery of required levels of Claims performance outcomes spanning a range of key metrics, including indemnity control, claims savings and expense cost control.
• Upholding level of customer service in Claims measured through client feedback, minimised complaints and internal SLAs.
• Management of internal UK / European claims resource, ensuring objectives are set in line with KPIs and objectives, direction is set and performance is managed.
• Monitoring and controlling claims leakage identified through peer review and audit.
• Technical assistance to Claims due diligence process in support of new business acquisitions where requisite skills are available.
Candidate requirements
• Excellent experience in Professional Indemnity / Financial Lines is essential, and experience in Employers Liability and managing claims through Lloyd's is preferable, but not essential.
• Excellent knowledge of key terms and conditions in contracts / policies and general knowledge of key legal position in relevant jurisdictions.
• Strong experience in managing a team of senior claims professionals across multiple classes.
• Strong team leadership skills, ensuring clear communication of objectives, performance measurements and progress to team members.
• Excellent negotiation skills, experienced in negotiating complex issues with counterparties, including the ability to lead formal mediations, resulting in successful settlements.
• Good communication skills with the ability to develop strong working relationships, effective influencing skills and flexible to hone existing knowledge to deal with new books of business.
• Fitting in with our culture and values. We are collaborative, progressive, authentic, empowered and value each other.
Benefits
We are a company that also believes strongly in the wellbeing and development of our people. We offer a competitive salary and a variety of benefits. Main benefits include a subsidised gym membership and excellent learning opportunities.
Shortlisted candidates will be invited to an interview.
If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, right to work in the location and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
No agencies please.