Job Description
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Location: Huddersfield with hybrid working after successful completion of probation period
Duration: Fixed term maternity cover for 12 months
Are you an experienced team leader looking for a new challenge?
Do you have experience in the motor insurance industry?
Do you want to join a growing organisation who will invest in your career development?
We have an excellent opportunity for an ambitious and experienced Team Leader to join our thriving team, where you will play a key role in driving our continued success.
Joining our Claims Notification department as one of our new Team Leaders, you will effectively lead, manage, and develop a team of Claims Handlers to ensure they provide the very highest standards of customer service, ensuring that each vehicle incident is managed to a speedy and professional resolution, whilst maintaining a strong focus on operational targets and performance improvement.
Join FMG as a Claims Notification Team Leader and enjoy some outstanding benefits …
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary - £27,355.52 to £33,358.48 per annum based on experience, enhanced by a generous quarterly bonus.
Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - generous employer contributions of 3%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you
- You’re a proven people manager (ideally from a motor insurance/contact centre background) with strong communication and leading skills.
- You have a strong work ethic and ability to thrive in a busy environment.
- You have an engaging personality with excellent communication and proven management skills.
- You excel in your ability to get the best out of your team members, through strong hands-on coaching and performance management.
- You’re highly customer and delivery focused, you thrive on working in a target driven environment where performance and innovation are constantly being pursued.
- You possess a well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA’s and targets.
About us
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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