Job Description
Claims Operations Manager – UKWould you like to join a highly-respected UK Claims operation in a leading role ? Can you bring a wealth of claims-based operations experience including the ability to bring varied data sets to life ?If so then we'd love to hear from you in connection with this important role that supports one of our key business areas where you will lead operations and enable improvements in close collaboration with Senior Leadership.Our UK Claims team operates on a hybrid basis with the flexibility to work both virtually and from a regional office.Aon is in the business of better decisions.At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeAssisting in the monthly operational governance process and produce output suitable for inclusion.Escalation, tracking and completion of actions raised in audit and assurance work.Delivery of successful operational and business-related change projects as neededWorking collaboratively with colleagues to deliver company initiatives.Assisting with change management and operational improvementsIdentifying and implementing of key change projects that improves operational efficiency or regulatory adherence, including project management, and other ad-hoc support as required.Responsible for working in accordance with the Aon UK Limited Risk Management Framework and compliance with policies including participation in the management of risks (including the completion of mandatory training) that may adversely impact the business interests or reputation of the Group CompanyManaging Key Stakeholders and developing relationships with business colleaguesHow this opportunity is differentThis is an exciting opportunity to work in a market that is serving our clients and collaborating within the Aon business. You will be working with key stakeholders.Skills and experience that will lead to success.Enthusiastic teammateExcellent analytical, numerical and information gathering skills.Strong interpersonal skills – able to communicate well across organisational levels, including well-developed influencing skills.Understanding of the Insurance Industry particularly claims would be an advantageStrong track record in change management and operational improvement or process re-engineering.Demonstrates flexibility of thought to the extent that plans can be adjusted as performance dictates.Proficient PowerPoint, Excel & data configuration skills with the ability to utilise data to support recommendations and inspire change.How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!