Job Description
Job summary Here at the Mid Yorkshire Teaching Hospitals NHS Trust, an exciting opportunity hasarisen for a Clerical Officer to become a key role within our department. We require someone who hasexcellent organisational and interpersonal skills, who can continuouslyimprove themselves and help others to do so. You will haveexcellent communication skills, caring, empathetic to patient needs, and embodythe Trust Values.We are achallenging and fast paced service and require someone who can step into thisrole with confidence, professionalism and the ability to motivate themselvesand others. We are looking forsomeone who can uphold our trust values and behaviours and play a crucialrole in delivering excellent care. Are you caring, ensuring this is in theheart of all you do? Are you willing to contribute to help improve aspects ofthe care being delivered and to improve yourself? Are you respectful of othersand treat people the way they would expect to be treated? Are you able toprovide a high standard of work, for both patients and the services we provide?Then you just might be the candidate we are looking for. This post requires hours to be covered from 8am to 8pm,Monday to Sunday.We are currently a 4 site trust, with services expanding into the new Community Diagnostic Centre in Wakefield, which as part of your role you will berequired to work across all sites.Previous applicants need not apply. Main duties of the job To provide efficient, clearsystem of communication and administration to enable the department to runeffectively and smoothly.Be a key part of the reception team and will welcome patients and visitors alike to the department.The role will include inputting data onto the Radiology information system, distribution of reports, liaising with internal and external stakeholders.Utilising different Radiology systems, to ensure high quality patient experience and care.Liaising with key stakeholders both internal and external.Undertake administrative tasks as delegated. About us We provide care and support to over million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need. As ethnic minority groups, members of theLGBTQ+ community, and people with a disability/neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups. We have policies and procedures to ensure allapplicants are treated fairly and consistently.We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience. We have a clear vision and you could be part of this! Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you. Job description Job responsibilities To provide a welcome to the patients who are in contact withthe department.The post holder will be responsible for designated clericalduties in the department.Play a lead role withadministrative tasks in the department utilising IT systems in line withthe departments Key Performance Indicators.Promote effective customer focused communication withpatients and service users.To respond to telephone and/or face to face enquiriescomplying with departmental guidance.Request, cancel and re-arrange appointments in line withlocal and national targets.To assist with the confidential management of all types ofpatient record and ensure that all documentation is returned to the appropriatedepartment is accurately complete and promptly dispatched.To be responsible for the accurate and timelystoring/scanning of records, referral letters.To report maintenance and domestic repairs to appropriate wards/departmentson instruction from the departmental manager.Assist with the preparation of patient records foroutpatients in a timely manner as and when required.Operate trust IT systems ensuring correct data is held onthe departmental database & Trust systems and update as necessary.The post holder will give relevant assistance and trainingas and when required to support all colleagues.To arrange transport as necessary for the patient inaccordance with requirements of the department.To carry out general administration duties and provideclerical assistance, as required.To send and receive faxes in a safe haven environment asper Trust policy.Ensure that all hospital records are tracked and bookedusing the Trusts File Tracker computer system.Receive, sort and distribute goods and post delivered to theward/department.Attend regular departmental meetings. Attendance at leasthalf of the meetings each year is an expectation. Person Specification Personal Attributes Essential Friendly, respectful of colleagues, approachable. Ability to act diplomatically in sensitive situations. Good Customer Service skills. Knowledge and Awareness Essential Confidentiality issues. Awareness of own limitations. Desirable Awareness of Health & Safety issues. Awareness of Moving & Handling issues. Skills and Abilities Essential Keyboard skills. Develop and maintain positive working relationships. Demonstrate effective and clear written, verbal and telephone, communication skills. Work with demanding workloads and prioritise tasks. Maintain a safe working environment for self and others. Willingness to take on tasks. Desirable Proven record of excellent filing and organisational skills. Experience Essential Experience of working with filing systems. Experience of good customer or patient care. Work with IT systems. Desirable Previous experience in an administrative role. Experience of working within a related area Health/Social Care setting. A willingness to learn NHS computer software systems. Experience of working with confidential material. Other Essential Ability to satisfy Occupational Health screening. Adaptable and flexible according to the demands of the service. Understanding of need to maintain confidentiality. Qualifications Essential Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience. Desirable NVQ Level 2 qualification in related subject. IT skills qualifications; CLAIT or ECDL computer course.