Job Description
Passionate people. Loyal clients. Leading solutions.With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.Now we just need you!As a Client Relationship Manager Intern, you will be supporting our Client Relationship Management team. The Client Relationship Manager (CRM) provides clients with guidance bringing innovation and clarity to the client's experience of working with IDeaS and IDeaS solutions. With the highest quality service and support to clients at the corporate and property level, the CRM develops and maintains a strong ongoing partnership with each assigned client, ensuring strong adoption of the IDeaS solution(s).For this role, you will have the opportunity to…Support the CRM team in managing a subset of Clients once the implementation phase is completed, which includes increasing Client adoption and high levels of Client satisfaction.Effectively communicate application features and product information for new releases and facilitate their adoption with clients.Pro-actively identify insights, business trends, system configurations or system outputs which impact the client’s business success. Collaborate with the client if any of these elements requires additional focus. Effectively persuade clients to make changes where required to achieve optimal results.Identify best practices for clients and syndicate across assigned client portfolio. Collaborate closely with cross-functional teams at IDeaS to drive better results.Perform other duties as assigned.Do you qualify? You must have…Current enrollment in an accredited degree program such as Hospitality, Business, Statistics, Business Tourism, Computer Science, Analytics or related industryInterest in Hospitality or Hotels / Hospitality technologyAbility to gather, analyze, interpret, and present quantitative and qualitative information.Organizational skills for managing commitments and deadlinesStrong interpersonal and teamwork skillsExcellent written, verbal, and interpersonal communication skillsAbility to intern with IDeaS for 6-12 months. We Support Who You Are….As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.