Job Description
Job Title: Client Relationship Manager (Real Estate) Department: Estate Management Employment Type: Permanent Salary: Competitive Market Rate Package Hours: 9:00 – 18:00 Monday – Friday Established in 2017, Excel Winner is leading the Thames City project in Nine Elms, part of Europe's largest regeneration initiative. We aim to transform the Vauxhall, Nine Elms, and Battersea Opportunity Area by introducing new homes, creating jobs, and developing biodiverse green spaces. The Manager will provide proactive account management, ensure swift resolution of any issues, and continuously seek opportunities to enhance the overall client experience. Anticipate and address potential issues before they arise, providing solutions and support to enhance the overall customer experience. Manage VIP Accounts: Strategic Planning: Collaborate with senior management to develop and implement strategies for VIP customer retention and satisfaction. Plan and coordinate exclusive events, promotions, and experiences tailored to VIP clients. Cross-Functional Collaboration: Work closely with Sales & Marketing to ensure VIP customers’ needs are met and to communicate any special requirements or feedback. Financial Management : Oversee the department's financial processes, ensuring adherence to budgets and procedures. Short-Stay Apartment Management : Ensure short-stay apartments are prepared for occupancy with minimal notice, addressing any defects and maintaining hotel standards. Prepare and deliver weekly reports and presentations on VIP client management activities and performance metrics. Holding a degree in Business, Marketing, Hospitality, or a related field. Good experience in luxury hotel customer service, account management, or a similar role, with recent years focused on VIP or high-net-worth/ Ultra high-net-worth clients. Fluency in Chinese and English is essential. Proficiency in Microsoft Office Suite. Strong organizational and time-management skills. Creative thinking with a customer-centric approach. Occasional work out of hours to meet the demands of guest needs.