Client Service Executive London Job In London

Job Description

• Provide the basic functions of the website;
• Allow users to use social media features;

Vacancy details

If you want to know about the requirements for this role, read on for all the relevant information.
Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile

Client Services - Client Relationship

Title

Client Service Executive - London

Contract Type

Permanent

Job Purpose

Deliver essential everyday support through excellent service

The purpose of this role is to support the Service Delivery Manager and students through excellent service and delivery by measuring and meeting defined SLA objectives, being responsive to student and training manager requests and requirements.

What you’ll be doing

· Managing client administration and service support within prescribed timelines, this will include but not be limited to:

Ø Processing records on all BPP systems

Ø Responding to student and client enquiries

Ø Supporting clients/students eg. Assistance when re-sitting exams, obtaining performance reports from examining body, assisting with log-on queries in respect of online support systems

Ø Providing client feedback/notify Business Development Managers and Account Managers of all positive feedback and issues/areas of client concern

Ø Working closely and actively with Service Delivery Manager, to ensure SLAs are met and provide the provision of consistent excellent service

Ø Maintaining strong client relationships through regular close account management

· Providing regular support/absence back up to colleagues as directed by the Team Manager

· Attending BPP functions, including opening evenings, open days, client visits, student and corporate client events

Choose a better work-life balance

With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Job Background

Hybrid role - Home and Office based - Office base: London

Key Responsibilities:

Please see the job description attached

Department

Client Services - Client Relationship

Vacancy locationLocationCandidate Criteria

• Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and clients
• Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
• Ability and desire to understand client's business and in turn, their requirements in terms of how BPP can help meet the client's needs
• Excellent organisational and time management skills
• Ability to create and maintain accurate/accessible and organised documentation
• Ability to communicate performance by producing all necessary reports in an effective and timely manner
• Ability to identify new business opportunities and alert Account Managers and/or BD Managers
• Ability to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role
• Ability to apply numerical skills to analyse data, interpretation of facts and figures presented in the form of statistical tables and diagrams, thinking critically and checking for errors or variance from targets
• Must be comfortable working within defined KPIs and Service Levels
• Passionate about client service with a positive approach to dealing with people

The successful candidate will be required to undergo a basic DBS and credit check

Sound like the perfect fit? Apply today.

Contract Hours

37.50

FTE

1.00

Competitive

Attachments Full Job Description CSE Job Description (London).pdf (83 Kb)