Job Description
Are you a master of building client relationships and solving complex challenges within a digital marketing agency environment? Do you have a passion for client services and experience working with some of the world's biggest brands? Then look no further than this exciting opportunity as a Client Services Director at a leading Bristol-based digital and CRM agency!
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
As the Client Services Director, you will be responsible for heading up the agency's client service team and working with exciting global clients. In addition to leading the client service team, you will be responsible for establishing and maintaining the client relationship. As well as identifying and developing new opportunities within existing clients to maximize account growth.
What else will you do?
- Managing, tracking and reporting of performance
- Negotiating beneficial and competitive rate cards and contracts with client procurement teams
- Promoting the agency and its purpose, vision, values, and strategic objectives
- Establishing strong relationships across all agency disciplines, including the Client Services, Project Management, Creative & CX, Development, Strategy and Insight, Campaign &and Delivery and Technology teams.
- Monitoring and managing staff development, reviews and hiring for roles within Client Services and Project Management
- Mentoring fellow employees
What about you?
You will have at least 10 years' agency experience and a talent for problem-solving, which will enable you to build lasting client relationships and deliver award-winning innovative campaigns
You will be a natural leader with excellent interpersonal skills and the ability to manage and develop your team. You will work closely with your client leads and project/discipline teams to ensure that all work is completed on time, delivered to the highest standard, within budget, and working towards the client's strategy.
And in return, you'll get:
- Hybrid environment - 2 days in our central Bristol office / 3 days optional office/home working
- Catered lunches Tuesday - Thursday at our office & breakfast options
- 25 days' annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays
- Summer and Christmas hours - finish 2.5 hours early one Friday per month in June, July, August and December
- Plus, many more
Next steps:
We'd love to tell you more about this role, so please get in touch at hello(at)moxieandmettle.co.uk
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