We are currently working with a company who are looking for Client Solutions Operations Analysts to join their Technical servicing team.
This role has a salary of £25,000-£27,000 working 35 hours per week Monday - Friday 9am to 5pm with a 1-hour lunch.
Customer service is at the heart of this role, balancing customer needs and expectations with managing a diverse and dynamic workload. Each day, you'll handle numerous queries, aiming to resolve them within agreed timeframes to support advisers in achieving optimal outcomes for their clients.
You will be responsible for identifying areas for control improvement, assisting in the design and implementation of these enhancements to better serve clients and protect their funds.
Why Join the Team?
Join the Client Solutions Operations team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:
You’ll Spend Your Time:
About You:
You should be well organised and someone who takes the time to truly understand people and their needs. You’ll have a knack for asking insightful questions to grasp expectations and can react swiftly to solve problems as they arise.
You enjoy mentoring others and take pride in promoting the right behaviours, supporting core values, and personally exemplifying them. You'll set high performance standards, even when pushing the team to excel, fostering an environment where high performance is the norm.
An understanding of the impact of your actions and the ability to manage them in accordance with the risk framework is essential.
If you’re interested in this role of Client Solutions Operations click ‘apply now’ and a member of our team will be in touch.