Job Description
Client Success Manager (Campaign Manager / Account Manager)
We usually respond withinthree days
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
We’re Tailify — an award winning influence marketing company based in London. Our purpose is to advance the science of influence. At Tailify we combine human and machine intelligence to define and bring forward the influence economy. We use data and psychology to map out influence in social networks and leverage it to help brands earn influence. We were named 2019’s Best Influencer Marketing Company in Europe.
We're a team of cold-headed and warm-hearted human beings seeking to transform ourselves and the world.
Client Success
The Client Success team is the beating heart of Tailify — responsible for working with global brands to understand and deliver high-impact influencer growth programmes.
We are a collective of digital marketing experts who are constantly innovating the way we formulate and deliver campaigns. We embed ourselves within the clients we work with to understand who they are and what success means to them. We are creative and forward thinking, pooling our talents together to craft next-generation influencer marketing campaigns. We take pride in the work we do and are constantly on the lookout for ways to improve.
Your Mission
Your mission if you choose to accept is to lead, develop and organise a team (we call a team a pod) in order to deliver increasingly successful campaigns for clients. All with the intention of fuelling client growth.
You will oversee the delivery of successful influencer campaigns with performance KPIs. Ideally, we're looking for someone with experience running the performance campaign process end-to-end as both an individual contributor and as a leader with a passion for delivering best-in-class client experiences and campaign results. Our ideal candidate will be excited by the challenge of finding ways to increase the value and results we deliver to clients. We’re looking for someone excited to mentor and grow a team to redefine the way the world thinks about influencer marketing and performance campaigns.
Responsibilities
- Directly responsible for the experience and performance results delivered for your clients.
- The leader of a dedicated campaign delivery team.
- An example of excellence within the business and the catalyst for the professional and personal development of your team.
- A trusted advisor to clients. You will be their idea factory, consultant and problem solver.
- Our in-house experts for all things influencer marketing and performance related.
- The voice of your clients within the company.
- Oversee the end-to-end performance campaign process to make sure it's delivering the results (success) our clients need.
- Manage the essential behind-the-scenes work including: resourcing campaigns, setting deliverables and managing pod utilisation.
- Initiate and help drive the improvement of our performance campaign processes.
- Collect client and team feedback to drive continuous improvement in our work and processes.
- Measure and present campaign progress and results to clients.
- Work alongside the Account Directors to identify and close growth opportunities with our customers.
- Work alongside the Account Directors to ensure customer happiness and retention.
This would be a great match if you have:
- Experience working with managing digital marketing campaigns as an individual contributor.
- Experience leading small teams.
- A deep understanding and passion for influencer marketing and how it fits into a company's marketing mix as well as performance campaigns.
- Excellent communication skills (written and verbal) with a can-do attitude.
- You are client-centric to the core. You're constantly thinking about your clients as well as campaign results and how we can improve our work.
- Highly organised with an ability to plan and juggle several projects and tasks at the same time.
- Self-motivated and capable of working autonomously in a fast-paced environment.
We will thrive together if we are aligned on our values
- One Community - we approach challenges together and with optimism. We support and care for each other through ups and downs. When things go wrong, we don't point fingers. We learn and improve together.
- Walk the Talk - We hold ourselves accountable for the promises we make. To our clients, to our colleagues and to each other. When things go wrong, we work tirelessly to put them right.
- Evidence First - We observe, we analyse, and we research to guide our decision-making and innovation. We champion fact and evidence over opinions and good guesses.
- Push Boundaries - We seek to challenge the status quo. We push ourselves to be the best we can be, every day.
What we can offer you:
- Holiday: 25 days plus bank holidays + your birthday off
- Equipment: Your own MacBook, screen and a phone bill allowance (plus all the tech tools you need)
- Flexibility: Enjoy a flexible work-from-home approach
- Health: A £40 monthly mental and physical feel good initiative to support your well-being
- Socials: Frequent out-of-office activities and other socials
- Learning: Books on the house! Want to read and learn more? We got it covered
- Coaching: We got our own in-house coach one day monthly
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