Job Description
Client Support Executive Hybrid (Remote & Uxbridge) This established Digital Agency is a leading provider of Digital Asset Management and workflow solutions to the retail and entertainment sectors. As their Client Support Executive, you will be working in a helpdesk support team covering everything from application support e.g. my login name doesnt work/ Ive got an error when I click this button etc - to more account management / relationship building & support NB: please note that this role is NOT for IT support and also DOES NOT require technical code knowledge/support. The role is approx. 80% email-based support for their clients; however, a good telephone manner is required as part of the role. Job Description; Respond, diagnose and resolve helpdesk issues to ensure customer requirements and expectations are adhered to in line with client SLA. To effectively manage customers helpdesk expectations following Company policies and procedures. Communicate, record details of action taken always following up with the appropriate Customer/Account Manager. Record details of inquiries, comments and complaints according to internal procedures Prepare and manage administration application activity (service reviews/reporting/invoicing etc.) Stay up to date with system information, changes and updates via individual Account Managers and Line Managers. Attend and assist line Manager/Account Manager with onsite/offsite client meetings where applicable. Manage key accounts monthly administrative activity e.g. charge sheets. Other Stuff; £s; up to £23k (+ benefits) with a review after 6 months Hours; Monday to Friday shifts between the hours 7am to 6pm 37.5 hours per week Location; 3-4 days per week home-based (1-2 days per week from their Uxbridge offices) Interested? Please send your (Word doc) CV, Please only apply if you already have a UK NI number & the ability to work in the UK indefinitely & without sponsorship In accordance with GDPR by applying you give Profile 29 consent to use your data for recruitment purposes only (details of Profile 29s privacy policy can be found at: profile-29 .com/privacy) Profile 29 recruitment keywords; client services executive customer support helpdesk help desk service 1 st line first line account manager London Uxbridge sla home based remote hybrid