Job Description
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.
Now we just need you!
Love the hospitality industry but wanting to let go of property operations stress? Are you seeking exposure to a wide range of multi-national hotel chains? If you have a passion for training, technology solutions and travel, IDeaS have an exciting opportunity for your consideration!
IDeaS, a SAS company, has an outstanding opportunity for a Client Training Specialist. As a Client Training Specialist, you will be responsible for providing face-to-face training, remote training and assistance for clients working with the IDeaS suite of products, in support of company and department goals. IDeaS Client Training Specialists bring innovation and clarity to the client’s experience with IDeaS Solutions and set the stage for a strong ongoing relationship.
What you’ll be doing...
Provide clear and concise face-to-face conceptual and operational IDeaS solution(s) training to hotel clients using IDeaS approved training materials
Delivery of remote training, coaching and facilitation sessions to individuals and groups using tools such as Teams, Zoom etc.
Provide assistance in configuring the IDeaS systems at client sites or virtually to ensure that the client is able to experience maximum benefit from the installation of the system
Provide assistance and guidance to clients in effectively integrating the IDeaS System into the hotel operation and company culture
Listen and process complex requirements from clients across diverse cultures and levels within the client’s organization in ‘real time’
Delivery of detailed status and summary reports to the IDeaS team following each training assignment in line with standardized timelines
Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity
Identification of areas where further training may be required at a client site for the users to obtain the maximum benefits from the IDeaS System
Participation in the development and review of effective training materials
Provide consultation to hotels in regard to business practices directly related to the use of the IDeaS system
Delivery of in-house training to other members of the IDeaS team and mentoring of new members of the Client Training Specialist team
Demonstration of the IDeaS System and IDeaS concepts in a sales environment during client visits or trade shows
Liaison with instructional design and learning management system team
Performs other duties, as assigned.
What you’ll bring to us…
3+ years of hotel revenue management experience, preferable in a corporate environment
Professional level fluency in French is highly desireable, but not essential.
Training or teaching experience along with strong group training skills
Software training experience
Experience in working with international audiences
In-depth understanding of revenue management concepts
Ability to travel extensively (up to 70%) and flexibility to work in changing environments as business needs arise.
We Support Who You Are….
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.