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Job Description
The Clinical Applications Specialist will be responsible for providing expert clinical applications support, technical troubleshooting, and ensuring the successful implementation and maintenance of our products. This role is essential for maintaining high levels of customer satisfaction and support, contributing to service contract revenue, and ensuring smooth operations.
The position is full-time, requiring 37.5 hours of work per week, Monday through Friday.
Essential Duties and Responsibilities:
- Offer clinical applications support to customers, providing training and troubleshooting assistance.
- Oversee technical support desk responsibilities, addressing customer inquiries and resolving technical issues promptly.
- Aid in the installation and configuration of EEG, EMG, and other related equipment.
- Assist with HL7 projects by managing installation, configuration, and troubleshooting tasks.
- Maintain detailed records of support interactions and follow up to guarantee customer satisfaction.
Core Skills and Qualifications:
- Bachelor's degree in a related field such as Biomedical Engineering, Life Sciences, or similar.
- Minimum of 3 years of experience in a clinical applications support role.
- Proficient in technical troubleshooting with knowledge of EEG and EMG equipment.
- Experience with HL7 interfaces and installations.
- Excellent communication and interpersonal skills.
- Experience with networking, servers and remote access solutions
- Ability to manage multiple tasks and prioritize effectively.
- Willingness to travel as needed to support installations and training.
- Proven track record of maintaining high customer satisfaction levels.
Salary and benefits:
- Salary: fix and variable to define according to experience