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Job Description
Location: Homebased with regular travel to Bristol.
Permanent, Full time
Between £40,000 - £50,000 per annum
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
As the clinical improvement manager will play a key role in identifying, testing and delivering continuous improvement within PIP, WCA or specialist benefits (SB). You will actively identify areas for improvement using your knowledge of either PIP, WCA or SB. Alongside this you will engage and gather feedback from a range of stakeholders to ensure all marginal gains are captured and considered.
Reporting directly into the Head of Transformation, the role sits within the Transformation team.
Your main responsibilities:
What you'll need to do the role:
What we offer
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
#J-18808-Ljbffr
Permanent, Full time
Between £40,000 - £50,000 per annum
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
As the clinical improvement manager will play a key role in identifying, testing and delivering continuous improvement within PIP, WCA or specialist benefits (SB). You will actively identify areas for improvement using your knowledge of either PIP, WCA or SB. Alongside this you will engage and gather feedback from a range of stakeholders to ensure all marginal gains are captured and considered.
Reporting directly into the Head of Transformation, the role sits within the Transformation team.
Your main responsibilities:
- Project Management - Delivery of Change Request Projects to successful conclusion using and adhering to accepted processes and principles including the creation of risk registers and associated mitigation plans and the appropriate assignment of tasks to team members of a multi-functional background.
- Business improvement - Support Head of Transformation in delivery of a continuous improvement program.
- Relationship Management - Build and maintain positive client relationships with internal and external clients.
- Process Analysis - Analyse and document existing cross functional business processes to improve business performance
What you'll need to do the role:
- Qualified healthcare professional (Nurse, Paramedic, Physiotherapist or Occupational Therapist)
- Current Knowledge and experience of working in PIP, WCA or SB
- Communication - Able to communicate with Managers at senior manager level and can present issues in a clear and concise manner, via the most appropriate media.
- Change management - Ability to lead and support varying stakeholders through the change process.
- Project management - Experience of delivering improvement projects from end to end
What we offer
- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase & carry over
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.