Job Description
Clinical Support Specialist | Med-Tech
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Camberley | Diabetes
The purpose of the role is to provide a high level of customer service and account administration. The successful candidate will engage with a high volume of internal and external stakeholders: as such, the role requires a high level of professionalism, attention to detail, organisation as well as a willingness to go above and beyond.
Company Overview:
Our client is a leader in diabetes care technology with a glucose monitoring portfolio that aims to simplify and improve diabetes management globally. Since their inception, their goal has been to improve patient outcomes and empower their community to control their diabetes.
Opportunities for professional development – believe in serving their customers with integrity.
Collaborative and inclusive work culture
Competitive salary and comprehensive benefits package
Job Overview:
Set up and process new patient orders.
Develop contacts with key procurement and Diabetes specialists.
Provide effective account management and admin for all designated accounts.
Work cross-functionally with TMs to communicate account updates and raise any issue.
Regularly audit assigned accounts to ensure data and setup is accurate.
Identify opportunities for improvement and implement processes for efficient workflow.
Maintain agreed SLAs and drive customer service standards.
To be successful:
Essential that you speak French and Dutch, due to working in the following countries Belgium, Luxemburg, and the Netherlands.
Excellent customer service experience.
Ability to build great relationships with multiple teams and patients.
An empathetic approach to patients and customers
Experience in handling billing and invoice queries.
A knowledge of the medical industry or knowledge of diabetes would be advantageous.
Experience working with CRM and Microsoft applications.
How to apply:
If you like the sound of this opportunity and you’re ready to take the next step in your career, we would love to hear from you! Please apply now via the website or contact Alice Smith on 01225 336 335 for more information.