Job Description
Job Description Leadership and Team Management: Provide strong leadership to an established team, ensuring a positive and collaborative work environment, fostering a culture of exceptional client experiences. Recruit, train, and manage staff, setting performance expectations and carrying out regular reviews to continuously strive to improve outstanding execution of all services. Work closely with the Operations Event Team to deliver and, wherever possible exceed, clients’ expectations. Working alongside other service providers, ensuring a one team approach Client Experience: Responsible for delivering the highest level of client satisfaction by overseeing the quality of service provided. Manage client feedback and resolve any issues or complaints promptly and professionally. Continuously monitor and improve the overall client experience. Operational Efficiency: Manage day-to-day operations, to maintain a smooth and efficient service. Implement and enforce standard operating procedures (SOPs) to optimise service quality and experience. Monitor stock levels, control costs, manage waste and work towards achieving budgetary goals. Financial Management: Identify cost-saving opportunities and revenue-enhancing initiatives. Ensure accurate financial reporting and compliance with financial policies. Compliance and Safety: Ensure compliance with all relevant laws, regulations, and health and safety standards. Qualifications You thrive on getting the best out of people and maximising commercial opportunities You draw satisfaction from managing, training and supporting a team You provide a professional hospitality service, ensuring that company standards are maintained and that Client expectations are met Good understanding of report writing and financial management. Possess excellent supervisory and communication skills Good delegation and influencing skills Able to demonstrate your analytical approach to problem solving Have the ability to display a real passion for food and customer service Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team. INDVIP