Job Description
About the role Hours: 15 hours per week usually worked 2 out of 7 days to include bank holidays and weekendsOur retail outlets provide 29% of much-needed income to the hospice. This is vital to be able to provide care to the people of North Derbyshire. The hospice has 15 retail shops, one furniture warehouse a donation centre, two clearance shops and two coffee shops! We also have an online eBay/Amazon platform and an online furniture store. It’s a big operation!We are looking for a Coffee Shop Assistant to join the team at our coffee shop based in Clowne.This job role is hard work, enormous fun, hugely satisfying and very fascinating. This is a job that doesn’t have that Monday morning feeling and you will go home feeling happy that you did a great job for an amazing charity! those who work for Ashgate Hospice are very proud to do so. If you think that you would like to be a part of our charity, then please apply.The main responsibilities include:To assist the Manager in the running of the coffee shop and to provide cover when necessary.Ensure the highest standards of customer care are adhered to at all times.Ensure that volunteers adhere to food/drink standards and preparation guidelines.Create a positive customer experience.Ensuring daily and weekly cleaning schedules are completed to a high standard.Responsible for the recording, safeguarding and banking of cash receipts.Accept and supervise deliveries, including the checking of delivery notes versus products received.Oversee volunteers and staff members including maintaining, motivating and supporting them. To resolve any problems or queries they may have.To be responsible to the Coffee Shop Manager for Health and Safety matters.To get full details on what the role includes please read the attached Job Description, call the recruiting manager for an informal chat and come and visit us.About you:You will be an integral member of the Clowne Coffee Shop team, serving customers, preparing food and drinks and replenishing the sales floor. You will ensure that the coffee shop is safe, clean and well presented, making sure our customers have a great experience.Skills and experience required: Prepare and deliver high standards of food and drink preparation.To achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises.Awareness of food hygiene and food allergens.Excellent communication skills, able to relate to and influence all levels of staff, volunteers and customers.About Ashgate: Ashgate Hospice is a registered charity that provides compassionate, specialist palliative and end of life care, free of charge, to patients with a life-limiting illness and their families across North Derbyshire. Our values are at the heart of everything we do at Ashgate. They are grounded in our commitment to being the best we can be for our patients and the people who are important to them, and for each other. We are compassionate. We are a team. We are respectful, open and inclusive.At Ashgate, you are part of a genuine and warm team that shares a desire to deliver great experiences to our customers. We celebrate Inclusion and equality; we advocate collaboration and transparency and believe our teams should bring their true selves to workWe’re committed to providing a happy, safe and supportive environment for all our people which is why nearly 4 out of 5 of our staff would recommend us as a place to work. We recognise the need to support our employees’ well-being including their work-life balance which is why we are open to and encourage flexible working arrangements, including job-sharing.As a valued member of the team, you will have a wide range of training and development available to support your own personal, professional development, opening doors to new career pathways. For our current staff, these pathways have included becoming a Shop Manager and Cluster Support Co-ordinatorPlease visit our website and social media accounts or listen to our podcast “The Life and Death Podcast” to get a feel for what it is like to be part of the Ashgate team and gain an understanding of the people we support.Find out why our people think Ashgate Hospice is a special place to work. Some of our current benefits include:A highly compassionate and supportive working environmentA wide range of initiatives to support your wellbeing, and the time out to practice self-careGenerous holiday entitlement with the option to buy and sell annual leave annuallyA progressive approach to flexible working to help meet your and our needsCycle to Work and Tech Benefit Salary Sacrifice SchemeWestfield Health Cash Plan includes free annual eye tests, dental checks and money back for a range of treatments and therapiesAccess to a free, confidential Employee Assistance ProgramFree access to Westfield Rewards, offering discounts from hundreds of retailersPension scheme with 7% employer contributionLife assurance scheme cover up to the age of 65Total commitment to your learning and developmentWhat next: If you would like to find out more about the role, please contact Rob Allen our Clowne Site Manager on 01246 811194 or Please note we only accept applications via the ‘Apply now’ button on our website. Please do not send your application to HR or the recruiting manager.Proposed interview date: TBCAny candidate who identifies themselves as disabled will be shortlisted if they meet the essential criteria for the role. Essential criteria can be found in the job description and person specification for the role. If you require any accessibility adjustments, please contact a member of the HR team at or by calling 01246 568801If successful, you will be required to have a DBS check carried as part of the conditional pre-employment checks.