Job Description
Cognitive Innovation Engineer - CS&E
Do you have the skills to fill this role Read the complete details below, and make your application today.
Location: London based with flexibility to work from home 2-3 days per week
Salary & Benefits: £85,208.00 - £111,835.00 GBP base salary, plus annual personal bonus, 15% employer pension contribution (when you put in 6%), private medical insurance, 30 days holiday plus bank holidays.
We also offer flexible working hours, agile working practices and regular home working.
Who are Lloyds Banking Group?
Lloyds Banking Group is the UK's leading digital bank and biggest mobile bank with nearly 14 million active online customers across our three main brands - including Lloyds Bank, Halifax and Bank of Scotland - as well as the biggest mobile bank in the country.
We're investing £3bn in our future - across platforms, people and data capabilities to truly become the best bank for customers, with unparalleled growth into areas such as Data Science, AI and Robotics. We're building the bank of the future, and we need your help.
About the team
An exciting opportunity has arisen within the Consumer Servicing and Engagement Platform for a Cognitive Innovation Engineer. This role is within the Conversational Banking team which is rapidly growing area within the industry and we are aiming to be bold and innovative in finding new ways to use digital to better serve our customers and help build the capabilities to drive the bank forward for the future.
This role will give you the opportunity to work in a fun dynamic team who are at the forefront of leading the way for customers and colleagues in transforming and digitising the Retail Bank across mobile, branch, telephony and internet banking.
As our customers think differently now, they expect us too. Join us and help make this happen.
About the role
Specific activities which you'll be responsible for include things like;
You'll mix the art of good conversation design and the science of the engineering that underpins itYou'll take a data driven approach to better understand natural language and deepen chatbot and team day-to-day capabilitiesDrive the innovation strategy for Conversational Banking aligning to our group strategyDesign conversation solutions using Watson Assistant and other leading AI technologiesWork in cross-disciplinary teams showcasing your excellent interpersonal and communication skills whilst efficiently working to ensure software operates as intendedGrows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of colleaguesAims to deliver the highest quality customer driven chatbots for our business whilst continually challenging, motivating, mentoring and supporting the chatbot engineering teamIdentifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for changeThis is a leadership level role and will blend both deep domain and technical expertise within a feature team and great passion for coaching and developing people in a "player-coach" model
What do we need to see from applicants?
Experience in design and building AI-powered chatbots from scratch using AI, ML, and NLP technologies including Watson Assistant, Luis, Dialog Flow or other conversational AI.Experience in understanding ethical AI standardsExperience in working with designers, copywriters and other content teams to deliver products meeting customer and business needsExperience with agile development methodologies in Software Development Life Cycle managementBe an advocate for voice of the customer with a user-centric development mindsetAbility to bring thought leadership, innovation and creativity to work within the team along with ability to coach and develop other Cognitive Engineers.Knowledge of industry trends in Conversational AI
What else would be handy?
Understanding of how Chatbot & Agent messaging links with Voice, to provide customers a true omnichannel experienceAbility to shape experiments and technical evaluations to solve complex business and customer problems
We're looking for enthusiastic, proactive and dedicated engineers who are keen to make a difference.
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're proud of the industry recognition we have received including Stonewall Top 100 Employer, Top 50 Employer for Women and Top 30 Employer for Working Families.
We're an equal opportunity employer and deeply value diversity within our organisation.
Together we make it possible!