Job Description
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
We are looking to recruit an experienced customer-facing Collaboration Support Engineer. As a collaboration support engineer you will be an integral part of the collaboration support team responsible for providing technical support to both customers and internal users, ranging from making additions and changes through to troubleshooting and detailed debugging. This role is varied and requires people with a logical approach to troubleshooting and the ability to quickly learn new systems and solutions. In addition, Support Engineers assist Collaboration Project Engineers during and after deployment of new systems.
Working as part of a team you will be responsible for receiving, managing and assisting in the resolution of Incidents, Issues and Problems raised via system monitoring tools, customer-initiated tickets and calls and other means. Ensuring that tickets are managed through to resolution and closure in line with contracted SLAs, escalating to higher authority or technical teams as required.
The collaboration team deploy, support and maintain a range of systems including our own SIP Trunk platform and several UC and telephony products from various vendors.The successful candidate will be required to provide and promote a professional, high-quality, customer-focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction. This is 12 month Fixed term contract with a possibility of permanent employment.
What will you bring?
- Experience working with the following technologies:
- Cisco's Collaboration Portfolio (CUCM, CUPS, CUC, Webex)
- Enghouse Interactive Contact Centre (EICC)
- Call Recording Applications
- Microsoft Teams phone system
- Windows Server
- PowerShell
- General IP networking skills
- Understanding the importance of and how to deliver ESaaS.
- Excellent communication skills (verbal, written and face-to-face).
- Being a team player.
- Demonstrating a good understanding of Node4 solutions.
- Being an effective manager of your own time.
- Exceptional attention to detail.
- Ability to work in a fast paced and energetic environment.
- A team player who can work with diverse areas within Node4.
- Interest in Technology and Business.
- A positive can-do attitude.
Desirables
- WXCC Expert.
- WXC Admin.
- Microsoft 365 Certified: Teams Administrator or higher.
- ITIL Foundation.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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