Job title Collections Advisor Ref 36385 Division Retail Location Hybrid - Walnut Court - SN2 8BN Contract type Permanent Full/Part-time Full-time Hours 36 hours a week - our shift patterns are between 8.00 am and 8.00 pm on a rotation and Saturday mornings between 8.00 am - 1.00 pm Salary Offering up to £24,560 per annum. Job grade A Closing date 26/04/2024
Our customers are at the heart of our business, and we are passionate about everything we do to support our customers, communities, and the environment.
We are looking for individuals with a great work ethic, the ability to speak effectively at all levels, and a passion for providing high-quality customer service, to join our Financial Customer Care department as a Collections Advisor.
What you’ll be doing as a Collections Advisor:
Our Collections Advisors support customers through inbound and outbound calls via telephone and via written communication methods to reach fair and consistent outcomes while safeguarding Thames Water from preventable loss.
As a Collections Advisor, you will be the first point of contact for our customers, and you will strive to deliver a great customer service experience for everyone you speak to. We are in difficult times with the cost-of-living crisis and our customers need our help more than ever, assisting vulnerable and non-vulnerable customers. Our customer-first approach means ensuring you fully appreciate their situation and affordability when organising collections through payments and payment plans.
Our Financial Customer Care department is open between the hours of 8 am to 8 pm Monday to Friday and on 1 in 3 Saturdays between 8 am to 1 pm. The role of Collections Advisor is a shift-based, hybrid role, full-time working - 36 hours a week, working on a six-week rotational pattern, which is 8.00 am to 3.45 pm / 8.30 am to 4.15 pm / 9.00 am to 4.45 pm / 9.30 am to 5.15 pm / 10.00 am to 5.45 pm / 12.15 pm to 8.00 pm,
Please note you must be able to commit in full to the first six-week training without absence (holiday/days off), this is to ensure you are fully equipped with systems and processes knowledge before living in the role.
May Cohort - Tuesday 7th May 2024 or Monday 3rd June 2024
What you should bring to the role
What’s in it for you?
This is a fantastic opportunity to make a difference and you’ll be working with like-minded people who have customers at the heart of everything they do. We’re committed to giving you great training and we’ll make sure you have everything you need to thrive in this role.
Our competitive salary package includes 24 days of holiday per year increasing to 28 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Please note the role will be office-based while training and probation are complete and then move to hybrid working.
The starting salary for the Collections Advisor is £24,560 per annum.
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds office-based, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
#J-18808-Ljbffr