-
Job Description
Our client are one of the UK's fastest-growing and top-rated commercial energy suppliers based near Leeds.
We're seeking an experienced and customer-focused Credit Controller to join our clients team. This role offers a fantastic opportunity to dive into the energy industry, where you'll play a vital role in our internal growth. Our clients credit controllers are instrumental in managing accounts and delivering exceptional customer service to our clients. If you're driven, excel at problem-solving, and have strong customer communication skills, we want to hear from you. We embrace diversity and encourage applications from individuals of all backgrounds.
Responsibilities:
- Contact customers through various channels to negotiate payment arrangements and resolve outstanding debts.
- Maintain accurate records of customer interactions and payment agreements.
- Analyse delinquent accounts to identify reasons for non-payment and develop appropriate resolution strategies.
- Ensure compliance with legal and regulatory debt collection requirements.
- Collaborate with internal teams to address customer inquiries and resolve issues promptly.
- Monitor payment arrangements and ensure adherence to agreed-upon terms.
- Provide regular updates on account status and collection efforts to management.
- Adhere to company policies and procedures.
The Ideal Candidate:
- Strong verbal and IT communication skills.
- Professional telephone manner.
- Logical problem-solving ability.
- Excellent organizational skills.
- Self-motivated and able to work independently.
- Team player with a willingness to share ideas.
- Knowledge of the energy sector is advantageous.
- Previous experience in a similar role is desirable.