Job Description
Our client are one of the UK's fastest-growing and top-rated commercial energy suppliers based near Leeds. We're seeking an experienced and customer-focused Credit Controller to join our team. This role offers a fantastic opportunity to dive into the energy industry, where you'll play a vital role in our internal growth. Our clients credit controllers are instrumental in managing accounts and delivering exceptional customer service to our clients. If you're driven, excel at problem-solving, and have strong customer communication skills, we want to hear from you. We embrace diversity and encourage applications from individuals of all backgrounds.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Responsibilities:
- Contact customers through various channels to negotiate payment arrangements and resolve outstanding debts.
- Maintain accurate records of customer interactions and payment agreements.
- Analyse delinquent accounts to identify reasons for non-payment and develop appropriate resolution strategies.
- Ensure compliance with legal and regulatory debt collection requirements.
- Collaborate with internal teams to address customer inquiries and resolve issues promptly.
- Monitor payment arrangements and ensure adherence to agreed-upon terms.
- Provide regular updates on account status and collection efforts to management.
- Adhere to company policies and procedures.
The Ideal Candidate:
- Strong verbal and IT communication skills.
- Professional telephone manner.
- Logical problem-solving ability.
- Excellent organizational skills.
- Self-motivated and able to work independently.
- Team player with a willingness to share ideas.
- Knowledge of the energy sector is advantageous.
- Previous experience in a similar role is desirable.