Job Description
We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow, Haverhill, or Gloucester office. Working within Commercial Insurance, you’ll be managing complaints through to a fair outcome which is right for both our customers and our business. Building strong relationships is key to our success and you’ll be driving improvements for our customers whilst working in a great team! So, if you have experience in claims or complaints handling within the insurance industry or financial sector and a passion for investigation with a curious mind then this could be for you!At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week from one of our AXA offices. We’re also happy to consider flexible working arrangements which you can discuss with Talent Acquisition. What you’ll be doingAct as an ambassador and champion for AXA’s customer values.Ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for our customer, through effective investigation.Communicating effectively and ensure that all communications sent to the customer are of the required quality and meets the expectations set by both AXA and the regulator.Capture lessons learnt and ensure these are shared with the relevant people.Working Hours & Shift Pattern: Your working hours will be Monday to Friday 9am to 5pm, totalling 35 hours per week. No weekends or bank holidays required!Induction & Training: Life at AXA Commercial is all about giving businesses the confidence to thrive. And we know the best way to do that is by investing in our own people, because whether it be our journey to digital transformation or our unwavering commitment to continuous employee development, creating enviable expertise and empowering our colleagues equips them to better protect our customers. You’ll benefit from role specific training for the first 2 weeks in the position which will be fully office based and then you’ll be supported in the role by a buddy as you continue your development. Your ProfileWhat we’re looking for: Previous claims or complaints handling experience within the insurance industry or financial services.Understanding of how to support customers with characteristics of vulnerability during the complaint process.Excellent communication skills.Strong business commercial awareness.Ability to plan, prioritise and achieve deadlines.As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.About AXAWith a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. About the EntityAXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.What We OfferAt AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £25,000 Annual company & performance-based bonusContributory pension scheme (up to 12% employer contributions)Life Assurance (up to 10 x annual salary)25 days annual leave plus Bank HolidaysOpportunity to buy up to 5 extra days leave or sell up to 5 days leaveAXA employee discountsGym benefits