Job Description
The Retail, Mortgages & Financial Wellbeing (RMFW) team sits within the Compliance and Regulatory Affairs department in the Risk Function, as part of Nationwide’s second line of defence. We are at the forefront of complex regulatory change providing specialist regulatory support, driving good outcomes and value for customers, stakeholders and the Society.
If you think you are the right match for the following opportunity, apply after reading the complete description.
More specifically, you will be part of the Retail Services and Mortgages team which leads in providing real-time regulatory support to the first line teams covering Retail Services (including the branch network and contact centre), Digital, and Mortgages, as well as strategically important programmes and initiatives such as the Consumer Duty.
You will proactively support and challenge the business to help ensure conduct, compliance and operational risks are effectively mitigated aligned with the heightened expectations of the Consumer Duty. This is vital to ensure that Nationwide achieves its strategic ambitions, remains compliant and does the right thing for our customers - they’re everything to us. We are a dynamic multi-disciplined team working together to ensure that regulations are implemented and adhered to and that Nationwide supports our customers to achieve their financial objectives, receive fair value and deliver good outcomes.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
You will be expected to work from Swindon or London twice per week.
What you'll be doing
The role is exceptionally varied given the breadth of stakeholders and initiatives/programmes you will support. It will involve working closely with other members of the wider team and directly with your stakeholders to provide specialist advice centred on ensuring the risks of customer harm are identified, assessed, managed, reported, and validated. You will have the opportunity not only to provide advice on specific products and services, but also work on high profile programmes involving multiple stakeholders.
You will also:
- Scan the regulatory horizon to identify emerging risks and gain wider industry awareness;
- Work with colleagues from across the business to support their strategic aims whilst ensuring that these aims are delivered in a safe way that puts our customers at the heart of the decision-making process;
- Advise business functions on all aspects of the product lifecycle, strategic initiatives; and how current and new regulation including the Consumer Duty impacts us and our customers;
- Need to be able to analyse data as you will be asked to review papers and packs with lots of complex data, particularly in relation to customer outcomes and operational risks. You’ll need to be comfortable in questioning and understanding data in order to know if decisions are driving fair outcomes for our customers;
- Manage a portfolio of work including stakeholder engagement, strategic initiatives and implementation of new regulation;
- Have the opportunity to represent the team/department on strategic change projects and at senior management team meetings;
- Write thought pieces to showcase our thinking on emerging trends and risks;
- We also strongly believe in nurturing our talent to support you develop your technical skills and career, through continuous learning and development, both on an individual basis and through our own .
About you
As a minimum you’ll have or be:
- You will need strong technical knowledge and understanding of the retail banking and mortgage markets and the wider regulatory environment. You will have broad regulatory risk experience relating to compliance, conduct and operational risk management equipping you to advise the wider business as part of the Nationwide three lines of defence risk management framework. Alongside the ability to independently read and interpret financial services regulation; you will need to be able to deliver excellent consultancy skills; to influence stakeholders, articulate risks and issues and apply a risk lens to business strategy. Recent experience working within risk and/or compliance
- Proven experience of advising business areas and stakeholders on compliance, conduct & operational risk issues with the ability to identify the possible strategic implications and opportunities;
- Strong compliance knowledge and advisory experience of the FCA Handbook including the Consumer Duty;
- Experienced in engaging and challenging business areas, supporting the management of relationships with colleagues;
- Strong communication skills, both written and verbal, with the ability to confidently explain technical regulations and influence at senior levels;
- Flexibility and presence to lead a portfolio of work and undertake new and varied compliance and risk related analysis and reviews;
- Agile in your approach to change and review solutions to deliver a competitive edge.
It would also be nice for you to have
- An awareness of external market developments from our regulators, third party product manufacturers and distributors and our competitors
- Experience of working on large projects/programmes, for example relating to regulatory change or remediation
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub – Access to a range of free and paid options for health and wellness
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday pro rata