Job Description
Are you ready to embark on an enriching journey with Firmdale Hotels? We're thrilled to present a captivating opportunity for a Concierge to become an integral part of our esteemed team at the iconic Charlotte Street Hotel. At Firmdale, we're renowned for our commitment to excellence, delivering unparalleled hospitality experiences that leave a lasting impression. As a Concierge, you'll be at the forefront of this mission, ensuring that every guest receives the exceptional service they deserve. Responsibilities: Oversee the concierge desk operations during shifts, ensuring smooth and efficient service delivery. Promptly answer incoming calls, providing assistance and information to guests with professionalism and courtesy. Greet guests warmly upon arrival and assist them with transporting luggage to their rooms, ensuring a seamless check-in experience. Responsively address guest requests and inquiries, demonstrating a proactive approach to meeting their needs and exceeding expectations. Assist guests with the check-in and check-out process, efficiently managing administrative tasks while maintaining a welcoming and hospitable atmosphere. Offer personalised recommendations and information about local attractions, restaurants, and activities, enhancing the guest experience with insider knowledge and insights. Arrange transportation services for guests, including taxi bookings, car rentals, and airport transfers, ensuring timely and hassle-free travel arrangement. Keep the concierge desk area clean, organised, and well-presented at all times, contributing to the overall ambiance and aesthetic appeal of the hotel lobby. Collaborate with other members of the hotel staff to provide seamless and cohesive service across departments, demonstrating a willingness to lend support and assistance whenever necessary. Follow established protocols and guidelines to ensure compliance with company standards and uphold the reputation of Firmdale Hotels as a premier hospitality destination What you Need: A collaborative spirit: You thrive in a team-oriented environment, where cooperation and camaraderie are key. Dedication to customer satisfaction: Your genuine passion for delivering top-notch service sets you apart, ensuring that every guest feels valued and appreciated. Impeccable presentation: Your polished appearance reflects our commitment to professionalism and sophistication. A knack for detail: From the grandest gestures to the smallest nuances, you possess a meticulous eye for detail that elevates the guest experience. Infectious enthusiasm: Your vibrant energy and enthusiasm are contagious, infusing every interaction with warmth and positivity. What We Offer: Competitive salary to be discussed at venue. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Generous 30% discount off food and drinks at our restaurants and bars Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trad GM of the Year Finalist – Helle Jensen – Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.