Job Description
ConnectWise System Specialist
At Air IT we believe its in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.
Were Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.
Weve grown a lot since our beginning back in 2005. Were proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.
Excited for our future, weve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.
Were now looking fora ConnectWise System Specialist to joinour team and help usdeliver great results for our clients.
The Role
We are seeking an experienced ConnectWise Manage specialist to join our team. You will take ownership of ConnectWise, governing the system to ensure its proper use and adherence to best practice,providing advice and training where required. You will report directly into our Business Transformation Director and be responsible for our Business System Administrator.
Specifically, you will:
The role will be responsible for all aspects of business-as-usual administration and system change requests e.g. users, workflow creation/updating and security permissions, whilst ensuring the system is kept regularly patched and own any required upgrades.
You will stay abreast of new developments and API integrations that could enhance our use of the system and bring efficiencies to working processes across the group. You will own data quality and ensure the use of the system is standardised across all regional offices.
In addition to the above you will support our Integration teamwith the integration of the acquired businesses PSA (likely to be ConnectWise Manage or Datto Autotask) into the group ConnectWise instance.
Day-to-day responsibilities include:
Governance of the system to ensure proper use,and adherence to best practice, providing advice and training where required.
Management and completion ofbusiness-as-usual administration and systems change requests.
System patch management.
Identifying and owning any opportunities for improvementinitiatives.
Manage 3rd party integration (APIs) with other business tools.
Working alongside functional leaders to ensure system use is standardised across all regional offices.
Ownership of data quality, ensuring a regular cycle of audit and clean-up is undertaken.
Support the integration team with integrations of acquired businesses PSA systems into the group ConnectWise instance.
Creating and maintaining documentation for training, reference and support for ISO, SDI and other standards that the business will achieve.
Ensuring that any process changes are communicated across the business.
About You
To join us as a ConnectWise System Specialist, you will need:
Extensive experience of all attributes of ConnectWise MANAGE.
Thorough understanding of the setup tables, and the impact each have on business processes.
Solid understanding of the Product Catalogue, Categories/Subcategories, and the GL.
Experience managing the My Company structure, working with multiple business locations and including managing the deployment of Streamline services.
Solid understanding of the wider ConnectWise ecosystem and experience of integrating 3rd party apps via APIs
Ability to holistically look at data and work with key stakeholders to improve data quality and ensure adequate control measures are in place to maintain.
Extensive experience of building and maintaining Workflow Rules, aligned to best practises.
Solid understanding of the Quote to Invoice journey, touching on Sales, Projects, Service Tickets and Agreements.
Proven ability of Key stakeholder engagement and management.
Ability to work with virtual teams in multiple geographically diverse locations.
Proven ability to manage and mitigate risks related to ConnectWise MANAGE configuration and data management/manipulation.
Effective internal communication skills and an ability to build strong relationships.
Excellent troubleshooting and issue management skills.
Excellent customer service ethos.
The Benefits
Attractive remuneration packages
Flexible, hybrid working
25 days annual leave + bank holidays with the option to buy and sell up to 5 days.
Private medical insurance or the option to buy into scheme.
Free flu jabs
Tiered pension
Perks including quarterly and annual staff awards, funded social events, referral bonuses.
Excellent learning and development opportunities
Free fruit and snacks in the offices
Barista style coffee machines
Green travel scheme
Technology vouchers
Other organisations may call this roleConnectWise Technical Specialist, ConnectWise Lead, ConnectWise Engineer, ConnectWise Technical Lead or ConnectWise Manager.
Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.
So, if youre seeking your next challenge as a ConnectWise System Specialist, please apply via the button shown.