Job Description
We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a full-time role, office based. Hours 40 Monday - Saturday (Rota) Requirements You will be: Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible. Working to individual and team KPI’s Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity. Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management. Ensuring online enquiry service levels are continually achieved and exceeded where appropriate. Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care Adhering to polices and procedures. You must have: Customer service experience Service booking/reception experience Desire to succeed Excellent sales skills PC literate Problem solving abilities The drive to build customer rapport Ability to handle pressure working in a busy call centre environment Benefits Colleague Referral Scheme (£500 - £1000) • A range of Mercedes Benz training and leadership programmes • Platinum Plus Rewards Scheme • Colleague Car Purchase Scheme • Eye care Vouchers • Life Assurance (4 x annual salary) • 31 days holiday (including bank holidays), rising to 38 days with length of service • Wellbeing Support • Company Pension • Full uniform provided • On site gym