Job Description
Our Sales Advisors are a key part of our business , which has been has been looking after people for 160 years. Bullen Healthcare is a family owned business employing about 180 people, and we are the largest independent company of our type in the UK.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Our Sales Advisors are responsible for signing up new customers by contacting people who have responded to one of our marketing campaigns and selling the benefits and unique positioning of the Bullen service, and for ensuring existing customers have the information to make informed choices about the products they use.
There is no cold calling, and our service is free for the people who use it.
We currently have two opportunities in our Liverpool HQ, situated opposite Brunswick Station. Both roles are on-site and full time.
As part of the Bullen team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers by providing excellent service. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.
Key tasks
Call people who have responded to a marketing campaign, understand the issues they are facing and identify where Bullen can help make their lives a little bit easier
Register new customers to the Bullen service
Manage workload to ensure all customers are contacted as per your diary schedule
Ensure that all calls are completed to the highest possible standard
Handle Inbound telephone enquiries
Data entry (which may include first order for the patient)
Meet individual daily targets as set by the business
Flexible to change in order to meet business needs
Work within regulatory and GDPR requirements
Skills and Experience
Self motivated and works well on their own.
Sales experience and customer-focus
Resilient and flexible in a demanding and fast paced environment.
Attention to detail.
Uses initiative and is accountable to take ownership and action tasks.
Effective communication and rapport building skills, warm and friendly telephone manner
Able to communicate well with internal and external colleagues to ensure an excellent service
Team player
A “Can do” attitude and positive approach to receiving feedback
Excellent verbal and written communication skills in English
Knowledge of Microsoft Office suite is preferred
Experience using MS Dynamics or other CRM systems is an advantage
If this sounds like you, click "Apply" to find out more.