Job Description
Sales Advisor
You’ll be the person our customers call when they want to make changes to their packages. Customers might want to add more services, save money or get a better value deal. Sometimes they may even want to leave us.
This role is all about asking questions to understand what’s really important to the customer. You’ll need to get to know them in a few minutes and quickly work out what they need. With award winning services and the latest devices you’ll be able to put together perfect packages designed just for them.
If customers decide it’s time to move on, those conversations can be more challenging. You’ll need to handle objections, think quickly and negotiate to retain the customer and keep them happy.
You’ll need to be someone who is:
brilliant at influencing and persuading others
confident to handle objections and challenging conversations
persistent and motivated by targets
able to bounce back after rejection
not easily upset or offended by others
able to think quickly and solve problems in stressful situations
We’ll give you all the training that you need on our products and services, systems and processes, and handling real customer calls. You’ll have people around you to support you, regular coaching and training updates to make sure you’re always at the top of your game.
What’s in it for you?
You’ll be joining one of the UK’s most exciting telecommunications companies with a very bright future. We’re one of the Sunday Times’ top 6 best big companies to work for and we offer a huge range of benefits to all our colleagues.
Discounted broadband, BT TV and Sport
Huge discounts on mobile packages and handsets
Generous salary and bonuses
Incentives and recognition for your performance
Full training, ongoing coaching and support
Employee rewards hub saving you £££ on products/services you normally buy
Great pension
Opportunities to progress your career across the business
Paid days off to volunteer with charities or causes important to you
Job satisfaction; knowing you’re helping the country stay connected