Job Description
Our client, an established Building Management Systems Company based in Hagley/Stourbridge with works carried out Nationwide, are now hiring for a Contract/Helpdesk Engineer within the Service and Maintenance Department at their head office near Stourbridge.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Experience and knowledge of mechanical and electrical disciplines is essential for the successful candidate and ideally working within the Building Services or Controls background.
Benefits: Company pension scheme 25 days annual holiday leave, plus bank holidays 37.5hours Monday to Friday working week, with 1hour paid lunch break.
Responsibilities: The role will include but not be limited to: Reviewing engineer job reports to ascertain if there is a requirement for further action.
Preparation of quotations for small works projects and replacement parts Management of small works projects for the Service & Maintenance Department Production of job-specific RAMS for maintenance tasks and small works projects Providing assistance to company engineers Support in planning labour resources and deploying weekly diaries Candidate Specification: The role will be customer facing and as such candidates will require good interpersonal and communications skills.
It will be essential for the successful candidate to have the ability to build relationships with clients and become their go-to for their day-to-day BMS needs, whether this be for technical support, a quotation for a small project or replacement parts, the production of job specific RAMS or liaising with them for a BMS callout.
The ideal candidate will be able to operate both independently and as part of a team, taking ownership of tasks that they undertake.
The company operates a helpdesk, which provides technical assistance to our clients verbally and allows the engineering team to remotely connect to the BMS on certain sites.
This allows the helpdesk engineers to remotely ascertain the nature of an issue on site, which often leads to the problem being rectified remotely or despatching an engineer to site to investigate.
It would be preferable for the candidate to possess some knowledge of operating BMS , this however is not essential, and training will be provided