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Job Description
Join Our Team at Smart Managed Solutions
Position: Contract Support - Core Hours: 08:00 – 17:00 (1-hour lunch break)
At Smart Managed Solutions, we're a data-driven engineering maintenance business committed to delivering exceptional service to our clients. We are seeking a dedicated and proactive Contract Support to assist in the smooth operation of our service delivery aspects. If you're someone who thrives in a dynamic environment and enjoys working collaboratively to achieve results, this could be the perfect opportunity for you.
Key Responsibilities:
- Assist in controlling all service delivery aspects of the contract, ensuring adherence to quality, time, and budgetary constraints.
- Anticipate and fulfill customer needs, building strong relationships both internally and externally.
- Respond promptly to customer inquiries and optimize contract performance through effective communication and accessibility.
- Understand and operate procedures and processes to required standards, providing support and coaching to others.
- Drive continuous improvement, actively seeking ways to enhance contract performance and efficiency.
- Collaborate effectively within a diverse team, conveying ideas clearly and openly to influence decisions.
- Maintain and update manual and computer records, preparing and issuing reports as required by the contract and customer.
- Administer quality management system documentation and ensure compliance.
- Liaise closely with site teams and head office, handling administrative tasks including fielding reactive calls, issuing quotations, and processing invoices.
- Oversee statutory certification and ensure customer requests are promptly addressed.
- Prioritize and delegate reactive maintenance tasks to the team, ensuring optimal service delivery.
- Monitor subcontractor performance and help desk systems to uphold service level agreements.
- Maintain a professional image of Smart Managed Solutions at all times.
Requirements:
- Strong organizational and communication skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in administrative tasks and computer applications.
- Previous experience in a similar role is advantageous.
- Commitment to continuous learning and development.
If you're ready to take on a challenging yet rewarding role in a dynamic environment, apply today to join our team at Smart Managed Solutions.