Job Description
Court Contract Administrator page is loaded
Court Contract Administrator
Apply locations GBR - UK Remote Office time type Part time posted on Posted Yesterday job requisition id R0028395
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Summary
The purpose of this role is to provide high quality service to clients and ensure that all transcript requests are managed to a high standard in accordance with client requirements, supporting service delivery excellence and customer satisfaction within Court Reporting.
You will act as one of the main points of contact for all internal and external queries within the team and be responsible for the administration functions required.
This is a part time position.
Key areas of responsibility (Include the following but other duties may be assigned).
Deliver Excellent Service
- Act as the point of contact for internal and external queries via phone and email
- Ensure all queries are assigned maintaining a record of outcomes
- Update and maintain database records with details of quotes, confirmed orders, payments , deliveries & queries
- Be able to troubleshoot and deal with client/transcriber queries and/or complaints
- Regularly review departmental mailboxes to ensure response to transcription request enquiries within 48 hours
- Ensure an effective file and retrieval system for quotations and confirmed orders
- Ensure that best practise protocols are followed and work completed in accordance with security and contractual requirements.
- Ensure that transcribers are able to complete the work according to the deadline and follow up on assignments where deliveries are at risk. Complete daily chase lists
- Maintain Quality Control records and pass feedback to transcribers and/or Quality & Training Manager as required
- Maintain an accurate record of key performance indicators; in particular late deliveries
- Work collaboratively and support other team members as and when required.
- Build and maintain strong client and interdepartmental relationships
Business Development
- Develop and maintain excellent client relations, ensuring repeat business
- Develop and maintain excellent relations with Independent Contractors, ensuring loyalty to Epiq
Personal Skills
- Take an active role in personal development and frequently review individual objectives and attend training sessions as required
- Communicate positively at all levels both internally and externally
- Able to professionally manage workload and conflicting priorities
- Ability to effectively problem solve
- Works effectively as part of a team, recognises areas where support is required and offers assistance
- Has positive ‘can do’ attitude
- Flexible and adaptable in approach
- Professionally manages telephone enquiries
- Efficient coordination skills
Outputs
- Part of a team that is working to best practise guidelines and offering high levels of service to all users
- Maximise on revenue opportunities
- Build and manage client relationships
- Satisfied clients
- Accurate records in the internal management database
- Meeting on time delivery SLAs (internal and external)
- Excellent Independent Contractor relations
#LI-DNI #LI-AS1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
About Us
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.
We strive for a cohesive, collaborative environment that focuses on group achievement.
With over 8 000 associates worldwide, Epiq operates in 19 countries and over 80 global locations .