Job Description
Customer Care AdvisorBicester, UKRetail Stores /Permanent Full-Time /On-siteFounded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.If these are values you share, we would love you to join our team.The Role:As Customer Services Advisor you will support the store with in-bound customer queries. Ensuring you deliver a professional, seamless and proactive service to Mulberry clients requiring information or assistance across a variety of topics and platforms. Resolving any issues to the satisfaction of all parties, reflecting the Mulberry values and integrity of the brand.Duties & Responsibilities:- Provide every customer with a luxury experience, working above and beyond the expectations of the Customer to create memorable experiences.- Be knowledgeable across all business products and services available to Customers.- Take ownership and responsibility for all client contact ensuring a swift response/resolution.- Respond to incoming correspondence in accordance with agreed procedures and standards across relevant channels. - Undertake ad hoc administrative duties as requested.- Show a willingness to complete tasks within a given time scale.- Adhere to deadlines.- Keep up to date with current Mulberry media/press happenings.- Be aware of latest trends and movements within the fashion industry.- Be an extension of the central Customer Services team and actively participate in training and meetings. - Partner with the Virtual Sales Team to ensure a seamless and memorable experience for customers.Team: - Work collaboratively with all key stakeholders- Participate in team meetings.Brand:- Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.- Act as an ambassador for Mulberry and communicate positively about the brand.Made to Last:- Wherever possible, incorporate environmentally responsible practices into your work. Contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future. - Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities. Skills & Knowledge required: - Strong organisational and prioritisation skills.- Excellent communication skills, written and verbal. - Computer literate with excellent knowledge of MS Office. - Works cooperatively and effectively with others in a team to achieve shared objectives.- Reliable, punctual and quick thinking.- Ability to multitask. - Displays strong interpersonal effectiveness.- Can identify and understand individual client needs, wants and expectations.- Customer services experience is essential.- Experience in a luxury retail sales environment is advantageous.What we will do for you:- Competitive basic salary- Bonus- Product allowance- An enviable staff discount and exclusive access to staff sales- Extra day off for your birthday- Pension Contributions & Life Assurance- Training and development opportunities - including full access to LinkedIn Learning - x2 Community Days per year